Hi Rafael,
years ago we implemented an interface between INFO/Man and a former
version of ARS. We used a software called SOLVE:Diplomat from Sterling
Software. This interface worked very fine over some years without any
changes and without problems.
I think Sterling Software was bought by CA (I'm not sure). I don't
know wether the software still exists or not.
Br,
Norbert
Am 04.11.2009 um 22:38 schrieb Rodriguez, Rafael J x23718:
**
Hello list,
We are currently operating IBM Mainframe Systems (IBM Z10’s with O/S
ZOS1.10) with a mainframe based application called InfoManager. The
InfoManager Application is used for Change Management and Problem
Management Reporting called PMR’s. Application failures on the
mainframe auto-create PMR’s. We are planning to replace the Change
Management function within our Remedy ARS 7.5 platform and
investigating alternatives to replace the PMR functionality with a
direct interface between the Mainframe and our Remedy Infrastructure.
Looking for any experience in this area.
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