Hi Eric, The versions are the same ..... Mid-tier Version :: 7.0.01 200609271856 Server Version :: 7.0.01 200609271856 Kind regards
Kind Regards Jacques Andre Remedy Support and Development Cable&Wireless Worldwide www.cw.com <http://www.cw.com> ________________________________ From: Roys, Eric D [mailto:[email protected]] Sent: 11 November 2009 16:12 To: Andre, Jacques Subject: RE: Published Webservice not returning results Jacques, I've seen this before where the server and midtier while being the same version, were not the same patch level. Are yours on the same patch rev? Kind Regards, Eric Roys Sr. Sales Engineer Global Services Systems Integration Verizon Business We solve complex business problems with advanced technology. * Custom Solutions and Applications * Complex Systems Integration * Non-standard Hosting Services ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andre, Jacques Sent: Wednesday, November 11, 2009 10:08 AM To: [email protected] Subject: Re: Published Webservice not returning results ** Hi Fred, Here is the Log from the Mid-Tier ..... Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService performOperation FINE: output document from AR Server: <?xml version="1.0" encoding="utf-8"?> <ns0:ROOT xmlns:ns0="urn:EN_Incident2" xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <ns0:getListValues> <ns0:Assigned_to_Group>CFO: Atlas DSO Change Management</ns0:Assigned_to_Group> <ns0:Circuit_Ref>S0116715A</ns0:Circuit_Ref> <ns0:Fault_Summary/> <ns0:Incident_No>OUT02610651</ns0:Incident_No> <ns0:Incident_Status>Open</ns0:Incident_Status> <ns0:Record_ID/> </ns0:getListValues> <ns0:getListValues> <ns0:Assigned_to_Group>CFO: Atlas DSO Change Management</ns0:Assigned_to_Group> <ns0:Circuit_Ref>S0116715A</ns0:Circuit_Ref> <ns0:Fault_Summary/> <ns0:Incident_No>OUT02610655</ns0:Incident_No> <ns0:Incident_Status>Open</ns0:Incident_Status> <ns0:Record_ID/> </ns0:getListValues> <ns0:getListValues> <ns0:Assigned_to_Group>CFO: Atlas DSO Change Management</ns0:Assigned_to_Group> <ns0:Circuit_Ref>S0116715A</ns0:Circuit_Ref> <ns0:Fault_Summary/> <ns0:Incident_No>OUT02610658</ns0:Incident_No> <ns0:Incident_Status>Open</ns0:Incident_Status> <ns0:Record_ID/> </ns0:getListValues> </ns0:ROOT> Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService expandXPathExpressions FINE: Old Qualification: 1 Expanded Qualification: 1 Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService expandXPathExpressions FINE: Old Qualification: 100 Expanded Qualification: 100 Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService expandXPathExpressions FINE: Old Qualification: XPATH(/ROOT/Qualification) Expanded Qualification: 'Circuit Ref' LIKE "S0116715A" Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService expandXPathExpressions FINE: Old XPATH Expression: /ROOT/Qualification Expanded XPATH Expression: 'Circuit Ref' LIKE "S0116715A" Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService getXPathValue FINE: Found matching text node. Value = 'Circuit Ref' LIKE "S0116715A" Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService getXPathValue FINE: CHILD Qualification Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService getXPathValue FINE: Token: Qualification Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService getXPathValue FINE: Token: ROOT Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService performOperation FINE: input document: <?xml version="1.0" encoding="UTF-8"?> <ROOT xmlns:ns1="urn:Netcool_Incident_Circuit_Search"> <ns1:Qualification>'Circuit Ref' LIKE "S0116715A"</ns1:Qualification> <ns1:startRecord>0</ns1:startRecord> <ns1:maxLimit>100</ns1:maxLimit> </ROOT> Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService getOperationInfo FINE: Operation Info: <?xml version="1.0" encoding="windows-1252"?> <operation name="OpGetList" type="get" maxLimit="100" startRecord="1" qualification="XPATH(/ROOT/Qualification)"> <inputMapping name="GetListInputMap" topLevelElement="OpGetList"/> <outputMapping name="GetListOutputMap" topLevelElement="OpGetListResponse"/> </operation> Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService processRequest FINE: LOGIN SUCCESS: User[netcool] Nov 11, 2009 3:59:44 PM com.remedy.arsys.session.Login initWebService FINE: Login: Axis Session is good !!! Nov 11, 2009 3:59:44 PM com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer FINE: No preference server for this user netcool Using default preferences. Nov 11, 2009 3:59:44 PM com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer FINE: No preference server for this user netcool Using default preferences. Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService getWebServiceInfo FINE: webService: Netcool_Incident_Circuit_Search Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService getWebServiceInfo FINE: server: 148.185.171.7 Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService getWebServiceInfo FINE: nameSpace urn:Netcool_Incident_Circuit_Search Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService getWebServiceInfo FINE: operationName: OpGetList Nov 11, 2009 3:59:43 PM com.remedy.arsys.ws.services.ARService getInputDoc FINE: inputDocStr(before namespaces): <ns1:OpGetList xmlns:ns1="urn:Netcool_Incident_Circuit_Search"> <ns1:Qualification>'Circuit Ref' LIKE "S0116715A"</ns1:Qualification> <ns1:startRecord>0</ns1:startRecord> <ns1:maxLimit>100</ns1:maxLimit> </ns1:OpGetList> Remedy Version:: 7.0.1 Mid-tier Version :: 7.0.1 soauUI Version:: 3.0.1 Many thanks Kind Regards Jacques Andre This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
