This doesn't look good. Tue Nov 24 09:52:49 2009 : Action Request System(R) Server Version 7.1.00 Patch 007 200904160530 (c) Copyright 1991-2007 BMC Software, Inc. Tue Nov 24 09:53:24 2009 390600 : Error encountered while initializing (Initialization routine) the shared library (ARERR 9755) Tue Nov 24 09:53:24 2009 bmc.cmdb.cmdbEngine Tue Nov 24 09:53:24 2009 390600 : Class does not exist. : BMC_SYSTEM (ARERR 120002)
On Tue, Nov 24, 2009 at 11:58 AM, Differ, Alfred W CTR NAVSEA, 210 < [email protected]> wrote: > When you start the system, do you see any errors in the arerror.log file > complaining about an inability to initialize the cmdb? > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of DCI Remedy > Sent: Tuesday, November 24, 2009 8:19 > To: [email protected] > Subject: Re: Unable to create CI in CMDB 2.1 P3 > > ** It now appears that the arcmdb, arrecond, and arsvcdsp are not running. > > > On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain < > [email protected]> wrote: > > > Edward, > > The processes you mention are not involved in creating CIs manually. > > It looks like some filters associated with the AST and/or BMC forms > have > been lost. > > Open the admin tool and look at the filters on, for example, the > AST:Computer and BMC.CORE:BMC_ComputerSystem forms. > > Compare these with a working system to identify if any have been > lost. > > Cheers > > Peter > > > > > Hi list. > > > > > > > > We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, > running > > CMDB > > 2.1 p3 on windows 2000 server group in preparation for the move to > 7.5. > > We > > have IM/PM/CM and SLM. Sql 2005 database. > > > > > > > > Now it appears that the cmdb engine/process isn't firing when we > attempt > > to > > create a CI through (as an example) AST:Computer Sytem or > > BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, > it > > doesn't. I've looked at the armonitor.cfg which has the proper > entries > > for > > the cmdb executables. > > > > > > > > "D:\Program Files\AR System Applications\<Server>\BMC Atrium > > CMDB\server\bin\arcmdbd.exe" -i "d:\Program Files\AR > System\<Server>" -m > > > > "D:\Program Files\AR System Applications\<Server>\BMC Atrium > > CMDB\server\bin\arrecond.exe" -i "d:\Program Files\AR > System\<Server>" -m > > > > > > > > I've restarted the services on both servers in the group, as well > as go > > rebooting both boxes completely. No change. > > > > > > > > Also, when I try to make an attribute change in the CMDB Console, > it just > > sits on "Change Pending" and doesn't move. There is nothing > showing in > > the > > log. > > > > > > > > So I'm led to believe that > > > > > > > > a) The processes aren't starting up correctly. > > > > > > > > Or > > > > > > > > b) There is a broken link somewhere that I just can't find. > > > > > > > > I'd greatly appreciate any help. > > > > > > > > Thanks > > > > > > > > Edward > > > > > > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org < > http://www.arslist.org/> > > > Platinum > Sponsor:[email protected]<sponsor%[email protected]><mailto: > sponsor%[email protected] <sponsor%[email protected]>> > ARSlist: "Where the Answers Are" > > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org < > http://www.arslist.org/> > > Platinum > Sponsor:[email protected]<sponsor%[email protected]><mailto: > sponsor%[email protected] <sponsor%[email protected]>> > ARSlist: "Where the Answers Are" > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
