Before you go starting hunting through code I would suggest you check form "NTE:CFG-Notifications Events" form. This form allows you to turn on and off group and individual level notifications.
On Thu, Dec 3, 2009 at 2:53 AM, Martinez, Marcelo A <[email protected]>wrote: > ** > > Hello Listers, > > I have a couple of questions regarding ITSM notifications that I’m sure > ya’ll can help. > > Let’s get the system specs out of the way: > > ARS 7.1 Patch 7 (including APR, EE, AE, MT) > > ITSM 7.0.03 P6 > > SQL 2005 > > > > First question: I’d like to know which are the filters that trigger these > tags. I need to chase these notifications… or lack there of > > CHG-CRQ-ManagerGroup-PIPAssignedGroupAssignment > > CHG-CRQ-Manager-Group&IndividualReassignment > > CHG-CRQ-AssigneeGroup-PIPAcceptedGroupAssignment > > CHG-CRQ-AssigneeGroup-PIPAssignedGroupAssignment > > ** The reason I ask is because to my recollection, I have never seen a > notification go out for group assignment to either of these groups (in Chg > module). I want to make sure I am not missing filters or have been turned > off, or why the criteria isn’t being met. > > > > Second question: am I correct to assume that in Chg Module 7.0.03, there is > no out of the box notification that goes to the “requester”? I know there is > a notification that goes to the “requester for” person. > > > > Thanks all, > > > > Marcelo > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
