Peter thanks for the response... for my second question, I checked the filter and the tag you mentioned, but they are for the customer (requested for) person. Not the requested BY person. I'm trying to send out an email to the requested by person. I can most likely modify this filter or create another like it. I just thought there was an OOB option that was turned off.
For my first question, thanks!! I'll take a look at those filters. ~~~~~~~~~~~~~~~~~~~~~~~ Frank, Thanks for the suggestion, I did check that form and all notification events are turned on. ~~~~~~~~~~~~~~~~~~~~~~~ Thanks for the help guys, Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lammey, Peter A. Sent: Thursday, December 03, 2009 8:29 AM To: [email protected] Subject: Re: ITSM Notifications ** See below in dark blue next to each of your tags and answer to your second question. For you second question, there is a tag "CHG-CRQ-Customer-ReceiptConfirmation" and the filter that fires that is CHG:CRQ:NTCustConfirm_803_SetTag. Check that filter out and see its firing conditions. There should be a note(s) to the Requested For and Requested By at some stages during the course of a Change request. Thanks Peter Lammey ESPN IT Packaging and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Wednesday, December 02, 2009 11:33 PM To: [email protected] Subject: Re: ITSM Notifications ** Before you go starting hunting through code I would suggest you check form "NTE:CFG-Notifications Events" form. This form allows you to turn on and off group and individual level notifications. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Martinez, Marcelo A Sent: Wednesday, December 02, 2009 6:54 PM To: [email protected] Subject: ITSM Notifications ** Hello Listers, I have a couple of questions regarding ITSM notifications that I'm sure ya'll can help. Let's get the system specs out of the way: ARS 7.1 Patch 7 (including APR, EE, AE, MT) ITSM 7.0.03 P6 SQL 2005 First question: I'd like to know which are the filters that trigger these tags. I need to chase these notifications... or lack there of CHG-CRQ-ManagerGroup-PIPAssignedGroupAssignment - CHG:CRQ:StatusPIPAcceptedCMGrpSetTag_220_Submit CHG-CRQ-Manager-Group&IndividualReassignment - CHG:CRQ:ChgAssignee-ReassignSetTag_330_Submit CHG-CRQ-AssigneeGroup-PIPAcceptedGroupAssignment - CHG:CRQ:StatusPIPAcceptedCMGrpSetTag_220_Submit CHG-CRQ-AssigneeGroup-PIPAssignedGroupAssignment - CHG:CRQ:StatusPIPAssignedCAGrpSetTag_230_Submit ** The reason I ask is because to my recollection, I have never seen a notification go out for group assignment to either of these groups (in Chg module). I want to make sure I am not missing filters or have been turned off, or why the criteria isn't being met. Second question: am I correct to assume that in Chg Module 7.0.03, there is no out of the box notification that goes to the "requester"? I know there is a notification that goes to the "requester for" person. Thanks all, Marcelo _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
