I recommend you consider a Knowledge Centered Support (KCS) approach to your knowledge management implementation. This is the best practice methodology when it comes to knowledge management and is widely adopted by large organizations and proven successful. With a solid process in place your tool (RKM 7.5) will then be used far more successfully. Alan BlakeKnowlysis
--- On Thu, 12/3/09, Drake, David P Mr CTR USA MEDCOM USAMITC <[email protected]> wrote: From: Drake, David P Mr CTR USA MEDCOM USAMITC <[email protected]> Subject: Re: Knowledge Management implementation (UNCLASSIFIED) To: [email protected] Date: Thursday, December 3, 2009, 7:06 AM Classification: UNCLASSIFIED Caveats: NONE Thanks! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe DeSouza Sent: Wednesday, December 02, 2009 5:22 PM To: [email protected] Subject: Re: Knowledge Management implementation (UNCLASSIFIED) ** If they had a previously run system to do something similar you will need to consider migration. I remember trying to migrate files from another KB system a couple of years ago as Remedy KB docs. Scope related questions important too - what goes in what stays out what gets public what stays internal. Role related questions - who are subject matter experts - who are the techs who would compose the initial articles.. Categorization related questions - to separate lets say IT related stuff from HR... You migjt also want to discuss the lifecycle of these KB articles.. when to revise, when to retire.. These are the things that come to me at the top of my mind.. Joe ________________________________ From: "Drake, David P Mr CTR USA MEDCOM USAMITC" <[email protected]> To: [email protected] Sent: Wed, December 2, 2009 10:47:24 AM Subject: Knowledge Management implementation (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Good morning all, We're working on implementing Knowledge Management 7.5 in our environment. Does anyone have a list of questions they used in their own implementation when coming up with functional requirements. I know there are any number of ways to do it, just looking for a list that I can borrow from. Thanks Classification: UNCLASSIFIED Caveats: NONE _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Classification: UNCLASSIFIED Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
