Hugo, Have you tried taking filter logging? What does your filter log show?
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Hyunkel v2.0 Sent: Friday, December 11, 2009 1:48 PM To: [email protected] Subject: Re: Add-Attachment fail on Filter ** LOL! That happens when your mail was created by a friend... Nevermind, I've already review that but the field type is te propper one. My guess is that there's something missing or broken in the communication between ARS and the OS. Best Regards Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Fri, 11 Dec 2009 08:22:34 -0500 > From: [email protected] > Subject: Re: Add-Attachment fail on Filter > To: [email protected] > > Hugo (or should I say "Hyunkel v2.0" or maybe "lord_dynasty" ? It is > Friday, and I chucked about your email address. :) ), > > Make sure that the field ID being used is for a Attachment Field and > not an Attachment Pool field. (The difference is like a Table Column's > field ID vs the Table Field's field ID.) > > In the Admin Tool, looking at the field Properties dialog the title of > that window (at least in 6.3) should say "Field Properties - > Attachment" and NOT "Field Properties - Attachment Pool". > > You can also tell by the content of the "Display" tab. The "Pool" has > a large, grayed out "Text" widget on the right and the "Attachment" > field shows 'Data Type' = "Attachment". > > HTH. > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
