Joe, I actually did not notice exactly what was said until your comment...
I quote: " Date: Thu, 10 Dec 2009 12:37:02 -0600 From: "Hyunkel v2.0" <[email protected]> Subject: Add-Attachment fail on Filter I'm trying now to add the attachment to the field, but guess i'm doing something wrong. For add the attachment i'm using a filter with a Run Process that calls for: $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 "/home/remedy/fit_ftp/oth= er.txt" The filter is getting executed but, the attachment is not being attached to the field. ... " However if that is all accurate then I think the problem is that the lord_dynasty is using the $PROCESS$ syntax inside a Run Process action. (That will not work.) So lord_dynasty... a few questions to try to clarify things... Are you using a Set Field action (with the $PROCESS$ construct) or a Run Process action? If Set Field action the.... The set field action should be setting an INTEGER field( not the attachment field) with the string: $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 "/home/remedy/fit_ftp/other.txt" If you are using a Run Process action then the full string for that action should be: PERFORM-ACTION-ADD-ATTACHMENT 536880912 "/home/remedy/fit_ftp/other.txt" Just another thought... If you are using a Run Process action then the filter may need to be NON-PHASED because Run Process actions are "Phase 3 actions". ( Not sure why I did not think/say that before.) Maybe some of that will help push you in the right direction? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Fri, Dec 11, 2009 at 8:49 PM, Joe D'Souza <[email protected]> wrote: > If it works it should work from either Run Process or the set field > $PROCESS$.. > > Set field actions are better though as they return a success or failure code > to the field and you can do what you want with that result in terms of error > handling.. > > I think what might be interesting to check besides the filter log, is what > gets returned as that value.. > > Joe > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]]on Behalf Of [email protected] > Sent: Friday, December 11, 2009 3:14 PM > To: [email protected] > Subject: Re: Add-Attachment fail on Filter > > > Hyunkel v2.0 wrote: >> ** I'm trying now to add the attachment to the field, but guess i'm >> doing something wrong. >> >> For add the attachment i'm using a filter with a Run Process that >> calls for: >> >> $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536880912 >> "/home/remedy/fit_ftp/other.txt" >> >> The filter is getting executed but, the attachment is not being >> attached to the field. >> >> Do i need to do anything, or am i missing something? >> >> Best Regards >> >> >> *Hugo Ruesga* >> *perotsystems*^*®* >> US 972.577.7000 >> MX +52 (33) 3332.3868 >> >> P Please consider the environment before printing this email >> >> /The information contained in and transferred with this electronic >> message is intended only for the recipient(s) designated above, it is >> protected by law and it may contain information which is privileged >> and confidential. If you are not the intended recipient, please do not >> read, copy, or use it, and do not disclose it to others. Please notify >> the sender of the delivery error by replying to this message, and then >> delete it from your system. //Thank you./ >> >> > > I'm curious to see if the problem is both ways. Save the file into the > attachment field, and remove from the server. > > Add a filter the runs PERFORM-ACTION-SAVE-ATTACHMENT 536880912 > "/home/remedy/fit_ftp/other.txt" > > Also, have you tried running from the Run Process instead of $PROCESS$ ? > > Do you have a Db-Max-Attach-Size set in the ar.conf? > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
