Did you update the database target in ar.conf/cfg? You don't mention version or if you use ITSM7.
This is from BMC -- There are some forms that store a servername as data in a record (not as data in the Datadictionary per the queries mentioned later). They are: AST:ARServerConnection AST:ComplianceARBased_Advanced TMS:ApplicationRegistry CAI:AppRegistry SYS:Escalation SYS:Attachments - If the out-of-box data is modified by replacing ?<arserver>? or ?<midtierserver>? with the hostnames, only then change these values to the correct server host name. NOTE: Some forms will not be available depending on the ITSM installation. There is also a KB article and two word documents (sql, oracle) available from support. KM-000000025406. hth, tony Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: "Barnhill, Jason (Jason)" <jbarnh...@avaya.com> To: arslist@ARSLIST.ORG Date: 12/16/2009 10:42 AM Subject: server name references Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** Hi folks, I have 2 servers, server 2 is a clone of server 1 and database 2 is a clone of database 1. I have adjusted server name references on server 2 in the ar.conf, armonitor.conf, and arsystem files. Server 2 is pointed to its proper database 2. However, when I start server 2 and access Server Information and Add/Remove Licenses, both forms are pulling up info from server 1. Can anyone point out what server name reference(s) I am still missing? Is there another file, or some data reference in the database? This is the first time we?ve tried to run a copy like this. Do you think I will still have to run the install? Much thanks, Jason _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
