In my experience, once you have created a Business Time Segment of Unavailable time, it cannot be edited. I create a new one for the holidays in each fiscal year once they are published. If you need to change an existing one, you probably will have to recreate it with the changes you need to make, and delete the existing one.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramy S. Ayoub Sent: Monday, December 28, 2009 3:27 AM To: arslist@ARSLIST.ORG Subject: SLM 7.3 Public Holidays ** Dears, I want to update the Public Holidays within my Service Level Management Configuration , how this can be done. Regards, Ramy _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
