I don’t know why I didn’t think of looking there, I would have thought they would have at least mentioned in an ITSM guide.
This is pointing me in the right direction. Thanks! Mark From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Barb Wagner Sent: Wednesday, December 30, 2009 12:34 PM To: [email protected] Subject: Re: Service Hi Mark I think this is discussed in the BMC Atrium documentation - it was covered as part of the Atrium 7.5 What's New course ... so I think that is where you could probably find more info regarding this Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 [email protected] [cid:[email protected]]Mark Lev ---12/30/2009 07:24:36 AM---** Does anyone know where in BMC Remedy 7.5 documentation it is discussed how to create/manage services. Mark Lev <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 12/30/2009 07:16 AM Please respond to [email protected] To [email protected] cc Subject Service ** Does anyone know where in BMC Remedy 7.5 documentation it is discussed how to create/manage services. The field I am referring to is on the Incident form, Service*+. I understand services are CI’s and need to be related, and I am able to create these and get them to work, but I would like to better understand how and why they work. I cannot seem to locate any documentation on this topic. Thanks, Mark _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_
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