If you are running 2.1 (which it seems like), then you will have to already have the CTI categorization created within your product catalog. So you will need Category, type, item, model, manufacturer filled out. However, if you feel up to running the filter log, you will see that there is a filter (forget which) that will let you fill in the CTI only if the Manufacturer or some other attribute is BMC_UNKNOWN . However, in my environment, I have the Marimba CDI installed so I'm not sure if that workflow is a part of the integration.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Peter Romain Sent: Thursday, January 07, 2010 12:57 PM To: [email protected] Subject: Re: EIE Exchange field mapping It would help to know the versions you have installed. Turn on filter logging and try and create an entry manually in the BMC.CORE:BMC_ComputerSystem form using some sample data you are getting from SMS. The logs will reveal where the problem is. I suspect that the model/manufacturer is being looked up in the PCT:ProductCatalog form and, because no value(s) exist for the computers coming from SMS, the tiering is being left null. This assumes you are on CMDB 2.1 or earlier. CMDB 7.5 uses the normalisation engine which you can configure to continue even if the categorisation isn't found. You must also be mapping the dataset value otherwise the import will fail. Cheers Peter > Hi list > Need a little help > I am trying to run a single data exchange for computer system from SMS to > CMDB and I have errors during the exchange. "The Product Categorization > Tiers, Product Name and Manufacturer combination is not valid." > The fields I have mapped are the Domain, System Type, Manufacturer, > Model, Name, NumberofProcessors, Owner Name and AssetLifeCyclestatus. I'm > wandering if it does a reverse lookup on the model and then tries to > populate their own tiers. > > Does anyone know how I can fix this data mapping? What I want is to bring > in the Model of the system and do a reverse lookup and have it populate > the correct tiers for that model (to BMC.Core:BMC_ComputerSystem) once I > get it there I can then bring it into the Asset. > Has anyone done this? > What is the best way to populate the tiers? > > > JK > > > ************************************************************* > This e-mail message, including any attachments, is for the sole use of the > addressee(s) to whom it has been sent, and may contain information that is > confidential or legally protected. If you are not the intended recipient > or have received this message in error, you are not authorized to copy, > distribute, or otherwise use this message or its attachments. Please > notify the sender immediately by return e-mail and permanently delete this > message and any attachments. Dunkin' Brands Inc. makes no warranty that > this e-mail is error or virus free. > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
