Be aware that if you have any custom fields on your Change Management
prior to this upgrade they will be deleted. Not removed from the view
but actually deleted from the form along with the data in those fields.
This behavior is not seen on the Incident form. I had been told by BMC
that the new upgrade/ patch installs would be performing a form merge
instead of an overwrite so as long as custom fields were in the reserved
range we would be ok. That is obviously not the case at least on the
Change module.

Tommy Morris
RSTS Remedy Developer
817-415-6898


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