Exactly, it makes for interesting project meetings when you have to announce that you development team lost 16 hours of work after you were adamant that the custom fields would not be removed but may have to be re-aligned on the form. I sure am glad that my boss is forgiving.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Wednesday, January 13, 2010 11:29 AM To: [email protected] Subject: Re: Remedy ITSM 7.6 Upgrade warning ** Thanks for the heads up.... One more reason to avoid being on the "bleading" edge of the ITSM apps Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Tommy Morris [[email protected]] Sent: Tuesday, January 12, 2010 11:45 AM To: [email protected] Subject: Remedy ITSM 7.6 Upgrade warning ** Be aware that if you have any custom fields on your Change Management prior to this upgrade they will be deleted. Not removed from the view but actually deleted from the form along with the data in those fields. This behavior is not seen on the Incident form. I had been told by BMC that the new upgrade/ patch installs would be performing a form merge instead of an overwrite so as long as custom fields were in the reserved range we would be ok. That is obviously not the case at least on the Change module. Tommy Morris RSTS Remedy Developer 817-415-6898 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
