And this is why I have been a strong proponent of BMC providing us with detailed release notes, so that we can know what to expect when our bosses ask us what the effects will be of an upgrade. Some product managers at BMC get this more than others. This is also a case where not having access to read the install script hinders us by not being able to have any ability to verify what the Release Notes (such as they are) say, but I think that ship has unfortunately sailed off to where there be dragons, never to return.
I don't really feel comfortable putting my butt on the line for an unknown, and if I have to qualify my statements with what MIGHT happen, what manager will feel safe putting HIS butt on the line to approve the Change? So what are we to do when our bosses ask us what the effects of a proposed patch or upgrade are, since we apparently can't trust them to be more than randomly trustworthy? If a problem is caused by BMC, how do they make it right? Where does someone like Tommy go to get his ability to be trusted by his boss back, when it wasn't his fault? Surely the answer can't be that each of us has to verify everything BMC Engineering says independently. Rick On Wed, Jan 13, 2010 at 9:35 AM, Tommy Morris <[email protected]>wrote: > ** > > Exactly, it makes for interesting project meetings when you have to > announce that you development team lost 16 hours of work after you were > adamant that the custom fields would not be removed but may have to be > re-aligned on the form. I sure am glad that my boss is forgiving. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Guillaume Rheault > *Sent:* Wednesday, January 13, 2010 11:29 AM > *To:* [email protected] > *Subject:* Re: Remedy ITSM 7.6 Upgrade warning > > > > ** > > Thanks for the heads up.... > One more reason to avoid being on the "bleading" edge of the ITSM apps > > Guillaume > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [ > [email protected]] on behalf of Tommy Morris [ > [email protected]] > *Sent:* Tuesday, January 12, 2010 11:45 AM > *To:* [email protected] > *Subject:* Remedy ITSM 7.6 Upgrade warning > > ** > > Be aware that if you have any custom fields on your Change Management prior > to this upgrade they will be deleted. Not removed from the view but actually > deleted from the form along with the data in those fields. This behavior is > not seen on the Incident form. I had been told by BMC that the new upgrade/ > patch installs would be performing a form merge instead of an overwrite so > as long as custom fields were in the reserved range we would be ok. That is > obviously not the case at least on the Change module. > > Tommy Morris > > RSTS Remedy Developer > > 817-415-6898 > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
