Hi David,
What about the 'AR System Historical License Usage'-form that LJ was
talking about? This must be something you configure elsewhere.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Page 144 to 147 of the 7.5.00 Configuration Guide discusses enabling
> logging to tables within the AR System. Excerpt is below:
>
> Log forms
> If you choose to log activity to a form, users can query the log form like
> any other AR System form.
>
> All the predefined log forms are imported and located at
> ARSystemInstallDir\AR System\serverName\ARServer\SystemForms\en during
> server installation. The definition file names begin with "LogForm." They
> are treated as system forms and are recovered from this definition file
> whenever the AR System server restarts.
>
> Each supported log type has a separate form, and a common form (AR System
> Log:ALL) accommodates all types of logging information. You can specify
> whether the information should be logged to a specific form or the common
> form. The log forms are identified with their reserved fields. This allows
> administrators to rename the forms at any time using BMC Remedy Developer
> Studio. Request IDs can be used to sort the log entries when
> troubleshooting.
>
> Two configuration parameters in the ar.cfg (or ar.conf) file help identify
> the forms to which information is being logged currently. See
> "Log-Form-Selected" on page 347 and "Log-To-Form" on page 348.
>
> Not sure what the data looks like but the ability is there.
>
> Dave
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Shellman, David
> Sent: Tuesday, January 12, 2010 10:56 AM
> To: [email protected]
> Subject: Re: Tracking logins and license types
>
> My understanding was that with 7.5 you could set the logging (User,
> Filter, API, SQL, etc) to go to a form instead of to a file. This was
> mentioned a few times at WWRUG09. We're not up on 7.5 yet so I can't
> check.
>
> Dave
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of LJ Longwing
> Sent: Tuesday, January 12, 2010 10:25 AM
> To: [email protected]
> Subject: Re: Tracking logins and license types
>
> No...that's not correct. Remedy 7.5 has a form named 'AR System
> Historical
> License Usage' that tracks exactly what Dwayne asked for. It stores who,
> a
> field named 'Group ID' that I haven't figured out exactly what it does
> yet,
> Application Name (type of license...remedy, hd, etc), License Type, Time
> Acquired, Time Released, Total Use Time. It's an 'optional' feature of
> 7.5
> that can be turned on. This is essentially BMC correlating log on and log
> off events into a form for you so you can see exactly what Dwayne is
> looking
> for. Who logged on when with what license type and how long they were
> logged in for. This is not the User log pointed at a form, it's an actual
> new feature of Remedy.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
> Sent: Tuesday, January 12, 2010 1:47 AM
> To: [email protected]
> Subject: Re: Tracking logins and license types
>
> Hi,
>
> To expand a little bit further.
>
> The data in the form is the same as in the user-log-file.
>
> In other words it does not contain sessions with start and end dates, but
> rather various events such as login, logout, timeout, flush,
> password-problems etc.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
>> **
>> To expand on LJ's comment, turn on User logging. With 7.5, the data
>> from the log can be stored in a table in the system.
>> Dave
>> -------------------------
>> [email protected]
>> (Wireless)
>>
>> ________________________________
>> From: Action Request System discussion list(ARSList)
>> <[email protected]>
>> To: [email protected] <[email protected]>
>> Sent: Mon Jan 11 14:29:19 2010
>> Subject: Re: Tracking logins and license types
>>
>> ARSystem 7.5....does it out of the box. If you can't upgrade....RRR
>> has a really good license management tool.
>>
>> ________________________________
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Martin, Robert
>> Sent: Monday, January 11, 2010 12:24 PM
>> To: [email protected]
>> Subject: Tracking logins and license types
>>
>> **
>> Dear List,
>>
>> We are looking for a system that will track who logs in, what type
>> license they have (fixed or floating), and how long they stay logged in.
>> Anyone know of a fairly simple system that they would recommend?
>>
>> Dwayne Martin
>> James Madison University
>> (ARS 7.1 p3, RH Linux server, Oracle 10.3 db)
>>
>> _Platinum Sponsor: [email protected] ARSlist: "Where the
>> Answers Are"_ _Platinum Sponsor: [email protected] ARSlist:
>> "Where the Answers Are"_
>>
>> --
>> This message was scanned by ESVA and is believed to be clean.
>>
>>
>
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