Thank you David, as always you create clarity where confusion existed before....I wasn't intending to say that 'log to form' wasn't a feature....I was trying to indicate that it wasn't the feature I was talking about :)
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: Tuesday, January 12, 2010 10:22 AM To: [email protected] Subject: Re: Tracking logins and license types Hi David, It is true that you can send some logs to forms in AR System 7.5.00. But LJ is also correct that, in addition to the log to form feature, there is a Historical License Usage option that can be turned on specifically to track license usage. So everyone is right! The Historical License Usage was put in so that industrious partners, customers, or the development community could use it to create consoles or reports of information about license usage. We originally were intending to supply a console out-of-the-box but only had the time and resources to put the base functionality into the product. I would encourage the community to take full advantage of the feature and create some cool ways to use it. By the way, the Group ID is there to enable reporting on license pools - providing a rudimentary method of showing license usage by department or access group (if you have pools set up that way). -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shellman, David Sent: Tuesday, January 12, 2010 8:05 AM To: [email protected] Subject: Re: Tracking logins and license types Page 144 to 147 of the 7.5.00 Configuration Guide discusses enabling logging to tables within the AR System. Excerpt is below: Log forms If you choose to log activity to a form, users can query the log form like any other AR System form. All the predefined log forms are imported and located at ARSystemInstallDir\AR System\serverName\ARServer\SystemForms\en during server installation. The definition file names begin with "LogForm." They are treated as system forms and are recovered from this definition file whenever the AR System server restarts. Each supported log type has a separate form, and a common form (AR System Log:ALL) accommodates all types of logging information. You can specify whether the information should be logged to a specific form or the common form. The log forms are identified with their reserved fields. This allows administrators to rename the forms at any time using BMC Remedy Developer Studio. Request IDs can be used to sort the log entries when troubleshooting. Two configuration parameters in the ar.cfg (or ar.conf) file help identify the forms to which information is being logged currently. See "Log-Form-Selected" on page 347 and "Log-To-Form" on page 348. Not sure what the data looks like but the ability is there. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shellman, David Sent: Tuesday, January 12, 2010 10:56 AM To: [email protected] Subject: Re: Tracking logins and license types My understanding was that with 7.5 you could set the logging (User, Filter, API, SQL, etc) to go to a form instead of to a file. This was mentioned a few times at WWRUG09. We're not up on 7.5 yet so I can't check. Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ Longwing Sent: Tuesday, January 12, 2010 10:25 AM To: [email protected] Subject: Re: Tracking logins and license types No...that's not correct. Remedy 7.5 has a form named 'AR System Historical License Usage' that tracks exactly what Dwayne asked for. It stores who, a field named 'Group ID' that I haven't figured out exactly what it does yet, Application Name (type of license...remedy, hd, etc), License Type, Time Acquired, Time Released, Total Use Time. It's an 'optional' feature of 7.5 that can be turned on. This is essentially BMC correlating log on and log off events into a form for you so you can see exactly what Dwayne is looking for. Who logged on when with what license type and how long they were logged in for. This is not the User log pointed at a form, it's an actual new feature of Remedy. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Tuesday, January 12, 2010 1:47 AM To: [email protected] Subject: Re: Tracking logins and license types Hi, To expand a little bit further. The data in the form is the same as in the user-log-file. In other words it does not contain sessions with start and end dates, but rather various events such as login, logout, timeout, flush, password-problems etc. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > ** > To expand on LJ's comment, turn on User logging. With 7.5, the data > from the log can be stored in a table in the system. > Dave > ------------------------- > [email protected] > (Wireless) > > ________________________________ > From: Action Request System discussion list(ARSList) > <[email protected]> > To: [email protected] <[email protected]> > Sent: Mon Jan 11 14:29:19 2010 > Subject: Re: Tracking logins and license types > > ARSystem 7.5....does it out of the box. If you can't upgrade....RRR > has a really good license management tool. > > ________________________________ > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Martin, Robert > Sent: Monday, January 11, 2010 12:24 PM > To: [email protected] > Subject: Tracking logins and license types > > ** > Dear List, > > We are looking for a system that will track who logs in, what type > license they have (fixed or floating), and how long they stay logged in. > Anyone know of a fairly simple system that they would recommend? > > Dwayne Martin > James Madison University > (ARS 7.1 p3, RH Linux server, Oracle 10.3 db) > > _Platinum Sponsor: [email protected] ARSlist: "Where the > Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: > "Where the Answers Are"_ > > -- > This message was scanned by ESVA and is believed to be clean. > > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
