Keep in mind that they may have renamed the active links, so you wouldn't necessarily want to look for this specific active link in your logs. Have you tried searching your logs for the name or field ID of the field the menu is being applied to? You should see as a Set Characteristics action like you see below.
Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bob Rowe Sent: Tuesday, January 12, 2010 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: Computer system asset and Capability List ** Okay, in ITSM 7.5, there are no ASI: ALs. So, logging wouldn't help. However, the menu does exist, as does the picklist form, so I added the values the customer wants and it works. Anyone have any ideas on how the menu gets applied? Show Relationships in the Developer Studio shows nothing. On Tue, Jan 12, 2010 at 2:42 PM, DCI Remedy <dci.rem...@gmail.com<mailto:dci.rem...@gmail.com>> wrote: ** active link logging will show you the menu. The CMDB html docs i THINK you're talking about only shows the Class/Relationship/Attributes of Atrium. It doesn't go into workflow. but you could always run an ARInside against your server <ACTL> Checking ASI:SHR:AttachCapabilitiesMenu_002 (2) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Characteristics <ACTL> For field -- Capability List (301016100) <ACTL> Change menu on field -- SHR:SDF:AST-Capabilities hope this helps! Ed On Tue, Jan 12, 2010 at 12:31 PM, Bob Rowe <robert.w.r...@gmail.com<mailto:robert.w.r...@gmail.com>> wrote: ** I am having a bad mental day. ARS and ITSM 7.5, Oracle, etc. Where does the 'Capability List' field get its menu? It is $NULL$ in the Menu Name field in the Developer Studio. Search does not look for menus, nor does workflow or server logging show which menu is referenced. It seems to me there is an HTML file somewhere that shows the CMDB-related forms and, I believe, all their workflow. Can anyone tell me what that is and where to find it, if it's for real? Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com<mailto:robert.w.r...@gmail.com> "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com<mailto:robert.w.r...@gmail.com> "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. Gandhi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
