Bob,
Oh Yeah, I was running the a/l logging against the AST view. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Leonard Neely - FOJ Sent: Tuesday, January 12, 2010 4:55 PM To: [email protected] Subject: Re: Computer system asset and Capability List ** Do you have the Asset Management (AM) application installed? I believe that Active Link is installed with AM and runs against the AST:.. forms. Leonard Neely Column Technologies From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bob Rowe Sent: Tuesday, January 12, 2010 12:38 PM To: [email protected] Subject: Re: Computer system asset and Capability List ** Okay, in ITSM 7.5, there are no ASI: ALs. So, logging wouldn't help. However, the menu does exist, as does the picklist form, so I added the values the customer wants and it works. Anyone have any ideas on how the menu gets applied? Show Relationships in the Developer Studio shows nothing. On Tue, Jan 12, 2010 at 2:42 PM, DCI Remedy <[email protected]> wrote: ** active link logging will show you the menu. The CMDB html docs i THINK you're talking about only shows the Class/Relationship/Attributes of Atrium. It doesn't go into workflow. but you could always run an ARInside against your server <ACTL> Checking ASI:SHR:AttachCapabilitiesMenu_002 (2) <ACTL> -> Passed qualification -- perform if actions <ACTL> 0: Set Characteristics <ACTL> For field -- Capability List (301016100) <ACTL> Change menu on field -- SHR:SDF:AST-Capabilities hope this helps! Ed On Tue, Jan 12, 2010 at 12:31 PM, Bob Rowe <[email protected]> wrote: ** I am having a bad mental day. ARS and ITSM 7.5, Oracle, etc. Where does the 'Capability List' field get its menu? It is $NULL$ in the Menu Name field in the Developer Studio. Search does not look for menus, nor does workflow or server logging show which menu is referenced. It seems to me there is an HTML file somewhere that shows the CMDB-related forms and, I believe, all their workflow. Can anyone tell me what that is and where to find it, if it's for real? Thanks. -- Bob Rowe, Remedy Action Request System Development and Administration [email protected] "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. Gandhi _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ -- Bob Rowe, Remedy Action Request System Development and Administration [email protected] "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. Gandhi _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
