Thanks for the answers. Sorry I missed the customisation answer.
Very interesting. Look forward to hearing about response SLAs etc Thanks From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Easter, David Sent: 19 January 2010 17:54 To: [email protected] Subject: Re: ADV: BMC Launches BMC Remedy ITSM Suite on Demand ** Danny, Ø How many customers out there go 100% out of the box? The solution has not yet launched - but in general, SaaS solutions work very well for customers that have adopted industry standard processes. Ø Or are you allowing customisations David? I answered the question about customization in the previous response: An option will most likely be offered that enables customers to make light customization requests of the service. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
