I'm doing a Programme Manager role, so strictly hands off technically. Still doing other Remedy work alongside.
> Thanks Matt, you gone over to the dark side for good or just right place > right time etc? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Matt Worsdell > Sent: 19 January 2010 20:02 > To: [email protected] > Subject: Re: ADV: BMC Launches BMC Remedy ITSM Suite on Demand > > Interesting point Danny, at the moment I'm working on a Service Now > implementation (sorry guys!) and their Saas offering allows for > customisations. > > As an aside I'm finding that their product is very interesting in terms of > its features, functionality and how their proposition is structured. > Looking forward to how BMC compare. > > Matt > >> Thanks for the answers. Sorry I missed the customisation answer. >> >> >> >> Very interesting. Look forward to hearing about response SLAs etc >> >> >> >> Thanks >> >> >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Easter, David >> Sent: 19 January 2010 17:54 >> To: [email protected] >> Subject: Re: ADV: BMC Launches BMC Remedy ITSM Suite on Demand >> >> >> >> ** >> >> Danny, >> >> >> >> Ø How many customers out there go 100% out of the box? >> >> >> >> The solution has not yet launched - but in general, SaaS solutions work >> very >> well for customers that have adopted industry standard processes. >> >> >> >> Ø Or are you allowing customisations David? >> >> >> >> I answered the question about customization in the previous response: >> >> >> >> An option will most likely be offered that enables customers to make >> light >> customization requests of the service. >> >> >> >> -David J. Easter >> >> Sr. Product Manager, Solution Strategy and Development >> >> BMC Software, Inc. >> >> >> >> The opinions, statements, and/or suggested courses of action expressed >> in >> this E-mail do not necessarily reflect those of BMC Software, Inc. My >> voluntary participation in this forum is not intended to convey a role >> as >> a >> spokesperson, liaison or public relations representative for BMC >> Software, >> Inc. >> >> >> > ____________________________________________________________________________ > ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor:[email protected] ARSlist: "Where the Answers >> Are" >> > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
