Thank you sooo much for the response, and for validating the path I've already started down. I've attempted setting defaults, but there must indeed be some workflow setting it before hand as it seems to always revert back to "No".
I'm now picking through the workflow logging with Hoo WinTail to track down what exactly is happening. Again, thanks! This mailing list is definately the best Remedy resource I've been able to find thus far :-D Cheers, Scott. On Thu, Jan 21, 2010 at 1:07 PM, Differ, Alfred W CTR NAVSEA, 210 < alfred.differ....@navy.mil> wrote: > If you have access to an Admin tool you can set the default value for the > lock field. You might have to look at workflow that opens various forms in > case they set values before submission, but start with the field default. > > If you feel comfortable doing a 'modify all' operation, you just have to > track down the form holding your work info records and then query for the > ones you want to lock. If you have a large number of tickets you might want > to break up the effort into time slots with your query so you don't set > loose a big update when people are working. > > > Alfred Differ > Sr. Remedy Developer > NDTI / NSWC PHD, CODE 210 > 805-228-6555 > alfred.differ....@navy.mil > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Lateralus > Sent: Thursday, January 21, 2010 6:08 > To: arslist@ARSLIST.ORG > Subject: Work Info History not Locked? > > ** Hi all, > > Long time listener, first time poster. > > I've somehow become the "accidental administrator" of our Remedy system > despite my warnings. We have recently come under scruntiny as all of our > Work Info Entries are "Unlocked" by default and can be edited/modified at > any point in time. > > Is there some way I can enforce the "Locked" status for a Work Info entry? > > Bonus points if I'm able to retro-actively set this field to locked for all > historical records as well. > > Cheers! > > Scott. > > ARServer 7.0.01 patch 002 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
