I think I might have this beat. I found I also had to modify:
SHR:SHR:OnDisplay_050_SetActivityFields It also has a Set Fields action that switches the z1D_Secure_Log to "No". I have simply flipped it to "Yes" and I'm testing now. I'm also going to export all definitions for the HPD:Help Desk form and try to track down any other references to this field to try and understand anywhere else it's being manipulated. BTW - What methods do you use to do development/testing. I don't recall it being THIS painful (it's been awhile since I've worked with it). After each change I want to test, I have to: - Close Administrator - Ensure I have no active user sessions (close all User instances)\ - Delete everything from my local /Documents and Settings\<user>\Application Data\AR System\HOME folder - Punt the Remedy Server service on the (Windows) server. - Reopen User and Administrator tools to continue. If I DON'T do this... I get these strange "User does not have AR Write license" (or something like that...) when testing. Am I missing something here? Thanks again for all the excellent help! Scott. On Thu, Jan 21, 2010 at 1:37 PM, Charles Baldi <charles.ba...@gmail.com>wrote: > ** > Setting the ITSM WorkLog to default to "Locked" is notoriously difficult. > There is OOB workflow that wants to force Locked to be "No" regardless of > the user's choice. What we did to accomplish this is: > > 1. Set the default to the Locked field (z1D_Secure_Log) to "Yes" on > HPD:Help Desk, or wherever. > 2. Disable the OOB AL that wants to force them all to unlocked: > SHR:SHR:NewLogNotEqualSecure_101 > 3. For good measure we added a filter to HPD:WorkLog (and others) that > sets 'Secure Work Log' = "Yes" on Submit. We did this because there seemed > to be some hard to pin down scenarios where just disabling the above AL did > not seem to work. This may be overkill for you. > > This was with ARS 7.x and ITSM 7.0.3 various patches. > > Regards, > Chuck Baldi > > On Thu, Jan 21, 2010 at 12:07 PM, Differ, Alfred W CTR NAVSEA, 210 < > alfred.differ....@navy.mil> wrote: > >> If you have access to an Admin tool you can set the default value for the >> lock field. You might have to look at workflow that opens various forms in >> case they set values before submission, but start with the field default. >> >> If you feel comfortable doing a 'modify all' operation, you just have to >> track down the form holding your work info records and then query for the >> ones you want to lock. If you have a large number of tickets you might want >> to break up the effort into time slots with your query so you don't set >> loose a big update when people are working. >> >> >> Alfred Differ >> Sr. Remedy Developer >> NDTI / NSWC PHD, CODE 210 >> 805-228-6555 >> alfred.differ....@navy.mil >> -----Original Message----- >> From: Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] On Behalf Of Lateralus >> Sent: Thursday, January 21, 2010 6:08 >> To: arslist@ARSLIST.ORG >> Subject: Work Info History not Locked? >> >> ** Hi all, >> >> Long time listener, first time poster. >> >> I've somehow become the "accidental administrator" of our Remedy system >> despite my warnings. We have recently come under scruntiny as all of our >> Work Info Entries are "Unlocked" by default and can be edited/modified at >> any point in time. >> >> Is there some way I can enforce the "Locked" status for a Work Info entry? >> >> Bonus points if I'm able to retro-actively set this field to locked for >> all historical records as well. >> >> Cheers! >> >> Scott. >> >> ARServer 7.0.01 patch 002 >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >> "Where the Answers Are" >> > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
