I will apologize for the length of this response but maybe this
information will help BMC to check for the issue that we had first so it
will not take as long to get you up and running. Here is what BMC found
during our two months of troubleshooting:
"By the way, Here is the info that tells me difference between this
build vs previous build as even though your installer shows worked
sometimes but it actually were not really was working as expected:
Here is the working version:
***before processing : char-set: windows-1252
#
***type of object 0
***before processing : begin schema
name : Group
***type of object 1
***Processing schema :
begin schema
name : Group
core-version : 2
upgrade-version: 0
num-fields : 38
timestamp : 1137189702
owner : ARSERVER
last-changed : ARSERVER
default-vui : Default Admin View1
num-vuis : 1
export-version : 9
schema-type : 1
next-field-id : 536870919
index : 1\179\0
get-list-flds :
7\105\30\0\\106\10\0\\107\10\0\\120\10\0\\115\12\0\\116\17\0\\7\8\0\
help-text : The "Group" form is a very special form which is
used primarily to define user access to the various features of the
Action Request System, including fo
help-text : rms, guides, applications, fields within a form, and
active links. Five special groups are provided by the AR System -
Public, Administrator, Customiz
help-text : e, Submitter and Assignee. The administrator of the
AR System may set up additional groups to reflect various functional
groups, such as a "HD Staff" o
help-text : r "Tech Support" group.For more information on how
this form works to provide access control for your AR System, please
refer to the Action Request Sy
help-text : stem Workflow Administrator's Guide.
object-prop :
6\60006\4\0\\60008\40\0\60009\4\0\\60010\4\0\\60018\4\5\Group\60022\4\38
\1\33\AR:HN ~ c} \
archive : 0\0\0
arch-time : 0\0\0\0
arch-from :
audit : 0\0\0\
vui {
Here is the log that shows it is skipping processing schema because
missing "b" - "before processing : egin schema"
***before processing : char-set: windows-1252
#
***type of object 0
***before processing : egin schema
name : Group
***type of object 0
***before processing : ui {
id : 20002
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :
field {
***type of object 0
***before processing :"
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