Hi, Did you change the user home folder?
Regards, Manoj On Thu, Jan 28, 2010 at 6:14 PM, Wangler, Dan <[email protected] > wrote: > ** > > Dear List > > > > I have a couple of customers complaining when they save their queries on > MidTier that they can see the queries until they shut down their browsers. > They are using MS Internet Explorer Release 6. When they reopen the > browser, their saved queries are gone. They can see the ”Searches” option > on the action bar. When they click on it, they get a list of additional > options like Run My Searches, Run Recent, etc., but, when they expand any of > the options, nothing appears. I have verified that their queries are in the > AR System Searches Preference form. Some are tagged Recent; others are > tagged User-Defined; none are set to Disable. I have had the customers > flush there browser cache and restart the browser. But, again, no queries. > Has anyone seen this phenomenon before and can anyone suggest a resolution? > We are running ARS 7.1 Patch 7 and ITSM 7.0. We are a windows shop running > MSSQL on a windows server. Any suggestion would be appreciated. > > > > Thanks > > > > *Dan Wangler, SAIC; MHS Remedy Support Team* > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
