We are running MidTier in a load balanced configuration. The searches preferences form reflects our load balancer name. I personally have logged on to each of my MidTiers (through the IP address) and have always been able to see my searches. I have also check in the User Preferences for the customer. One has no Home Page specified. Again, this is consistent with my preferences and mine is working.
Dan Dan Wangler, SAIC; MHS Remedy Support Team ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of James Chafin Sent: Thursday, January 28, 2010 7:52 AM To: [email protected] Subject: Re: Missing Queries We had the same issue when we change our Mid-Tier registered server name. Since it was a new name we had to update the server name in AR System Search Preferences to equal the first server name in the list Sent from my Verizon Wireless BlackBerry ________________________________ From: "Wangler, Dan" <[email protected]> Date: Thu, 28 Jan 2010 06:44:24 -0600 To: <[email protected]> Subject: Missing Queries Dear List I have a couple of customers complaining when they save their queries on MidTier that they can see the queries until they shut down their browsers. They are using MS Internet Explorer Release 6. When they reopen the browser, their saved queries are gone. They can see the "Searches" option on the action bar. When they click on it, they get a list of additional options like Run My Searches, Run Recent, etc., but, when they expand any of the options, nothing appears. I have verified that their queries are in the AR System Searches Preference form. Some are tagged Recent; others are tagged User-Defined; none are set to Disable. I have had the customers flush there browser cache and restart the browser. But, again, no queries. Has anyone seen this phenomenon before and can anyone suggest a resolution? We are running ARS 7.1 Patch 7 and ITSM 7.0. We are a windows shop running MSSQL on a windows server. Any suggestion would be appreciated. Thanks Dan Wangler, SAIC; MHS Remedy Support Team _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
