Funny thing about the timeout errors is that through the User Tool
people can search and update records during the same time that the
developer tool is timing out.  I know that there should not be
development and data updates going on at the same time but we were
testing to see if it was an issue across the board or just with
developer tool.

Further troubleshooting shows that if 1 developer saves an object
through DT then the CPU spikes and holds around 90%. If a second
developer saves an object at the same time then he/ she receives RPC
Timeout.

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of manoj jain
Sent: Friday, February 05, 2010 10:50 AM
To: [email protected]
Subject: Re: RPC Timeout Errors

 

** 

Hi,

              You have to increase the Process Time out.


You can configure it from:
Server Information Form- Timeout Tab

I would suggest you to kindly adopt some other performance improvement
tips as well Like:

-Increase the Next ID size
-Create Private Queues
-Improve network performance, increasing N/W bandwidth.
-Increase H/W and S/w configuration as well etc.

-Check whether any escation running on that time which are updating
database.

 

If you wil get te solution then please inform the list also bcoz
generally user get this error.

 

Regards,

Manoj Jain

 

 

 

On Fri, Feb 5, 2010 at 9:15 PM, Tommy Morris
<[email protected]> wrote:

** 

Development Environment

Windows 2003 Enterprise Server R2 sp2

Dual Xeon 2.66ghz

6gb RAM

ARS 7.5p3

CMDB 7.6

ITSM 7.6

Remote Oracle 11g

We have started receiving RPC Timeout (91) errors when attempting to
save objects through the developer tool. Does anyone know if there is a
maximum number of developers that can connect? I have 4 developers who
report the same issue. Is there an issue where two people cannot save
through dev tool at the same time?

Tommy Morris

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Are"_

 

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