Kelly,
Below is a message from the list that I had saved as potentially useful (I haven't gone through this myself - yet).
Thad Esser
Remedy Developer
----- Forwarded by Thad K Esser/OR/Regence on 12/16/2009 09:26 AM -----
| From: | Tony Worthington <[email protected]> |
| To: | [email protected] |
| Date: | 12/16/2009 09:00 AM |
| Subject: | Re: server name references |
| Sent by: | "Action Request System discussion list(ARSList)" <[email protected]> |
** Did you update the database target in ar.conf/cfg?
You don't mention version or if you use ITSM7.
This is from BMC --
There are some forms that store a servername as data in a record (not as data in the Datadictionary per the queries mentioned later). They are:
AST:ARServerConnection
AST:ComplianceARBased_Advanced
TMS:ApplicationRegistry
CAI:AppRegistry
SYS:Escalation
SYS:Attachments - If the out-of-box data is modified by replacing ?<arserver>? or ?<midtierserver>? with the hostnames, only then change these values to the correct server host name.
NOTE: Some forms will not be available depending on the ITSM installation.
There is also a KB article and two word documents (sql, oracle) available from support. KM-000000025406.
hth,
tony
Tony Worthington | Sr. Technical Analyst | Kohl’s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: [email protected]
| From: | "Barnhill, Jason (Jason)" <[email protected]> |
| To: | [email protected] |
| Date: | 12/16/2009 10:42 AM |
| Subject: | server name references |
| Sent by: | "Action Request System discussion list(ARSList)" <[email protected]> |
**
Hi folks,
I have 2 servers, server 2 is a clone of server 1 and database 2 is a clone of database 1. I have adjusted server name references on server 2 in the ar.conf, armonitor.conf, and arsystem files. Server 2 is pointed to its proper database 2.
However, when I start server 2 and access Server Information and Add/Remove Licenses, both forms are pulling up info from server 1. Can anyone point out what server name reference(s) I am still missing? Is there another file, or some data reference in the database? This is the first time we’ve tried to run a copy like this. Do you think I will still have to run the install?
Much thanks,
Jason
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