First, so long as you get any server- and database-specific references cleaned up in the config files, you're probably most of the way there. As Joe said, there may be workflow that references a specific server, depending on what you have installed. One example of that is AIE (or EIE, if you're using an older version). It seems to me that the Approval engine also can generate workflow that is server-specific. How much of that there is to clean up really depends on what apps you have installed, or how you developed them.
As Joe said, I would search the list archives. I think there have been several threads on the subject. They may be more along the lines of doing a database restore from one environment into another. Unfortunately, I don't recall the specific subject lines for most of the threads, however, I did find this one in my notes: Re: DB copy and restore with ITSM 7 - server name references That was from 1/21/2009. There have been others as well, though. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: Need help! ** Hi Lyle, Thanks for the information. Do you think there might be risks like: ## Anyupdate in the QA environment might reflect on Production. I believe even if it happens it can be taken care of from the configuration or DB.. Also let me know where I should remain focussed in case of probable risks. Regards Arnab On Thu, Mar 4, 2010 at 11:39 PM, Lyle Taylor <tayl...@ldschurch.org<mailto:tayl...@ldschurch.org>> wrote: ** If it were Windows, I would recommend against it (primarily due to all the host-specific crap in the registry), but with Solaris, I would think that you're probably OK, so long as any OS settings related to the original VM are updated for the new copy. You next main task then is to update the Remedy config files ( ar.conf, etc.) so that they match the new host you're on as well the new database you'll be using. If you're also copying the database, depending on what apps you have installed, you may also need to do some data cleanup after getting your Remedy services up and running on it. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 11:03 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Need help! ** Hi, We are in the process of a new QA environment which should be a replica of the production. The approach we are trying to follow is image cloning. The servers are virtual (VMs) and the OS is Solaris. But we are not sure of the risks since it has not been done before. Please somebody come up with suggestions,its very urgent. It will be much appreaciated! Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
