Some things you can try:
1. Remove the previous license, add the new license, then reboot the server. 2. As you mention, check to ensure that your server hostid matches the one you entered into the trial license. If not, regenerate the trial license with the correct hostid. 3. Check to make sure your AR System server license is either a permanent license, or is a trial license that has not yet expired. Applications require a properly licensed AR System to operate properly. 4. Contact your BMC sales representative or BMC Partner from where you got the authorization for the trial period. They can help you further or get you in contact with BMC Support if appropriate. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Arnab Baral Sent: Tuesday, March 09, 2010 9:40 PM To: [email protected] Subject: Re: Trial license for BMC ** Hi David, I already have a permanent Support id. Its generating the new trial license which I am receiving through email. But yet its not updating the new license. Does this have something to do with the host id? If yes then what is the solution? I want to go ahead with the trial license only. Regards Arnab On Tue, Mar 9, 2010 at 8:22 PM, Easter, David <[email protected]<mailto:[email protected]>> wrote: ** As you mention, trial licenses have an expiration date. If you are past the expiration date, the license will no longer be usable. You will need to request another trial license from BMC. Please contact your BMC sales representative or authorized BMC partner. You'll need to get a temporary Support ID assigned to you. Once you have that, you can request another trial license from the BMC Support Central site. Note, however, that trial licenses expire to ensure that the product is not used beyond its evaluation period. I would encourage you to discuss actually purchasing the product with your BMC sales representative or BMC Partner. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Arnab Baral Sent: Tuesday, March 09, 2010 3:53 AM To: [email protected]<mailto:[email protected]> Subject: Trial license for BMC ** Hi Listers, I was using Trial license from BMC for CMDB application which has expired. I am trying to get a new one but its not allowing me to add. Please let me know the reason and the solution. This is urgent! Regards Arnab _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
