Hi Arnab, You didn't mention what version of ARS/CMDB/Server OS you are working with.
What is the error you receive if when you try to add the license? There is an issue with early versions ARS 7.5 on Window 2008 where the Host ID changes after a reboot. If sounds like it may be your issue you can reference a thread subject "Current Host ID of ARS Server always changing" from 12/11/09. HTH, Jason On Tue, Mar 9, 2010 at 9:40 PM, Arnab Baral <[email protected]> wrote: > ** > Hi David, > > I already have a permanent Support id. Its generating the new trial license > which I am receiving through email. But yet its not updating the new > license. > > Does this have something to do with the host id? > > If yes then what is the solution? I want to go ahead with the trial license > only. > > Regards > Arnab > > On Tue, Mar 9, 2010 at 8:22 PM, Easter, David <[email protected]>wrote: > >> ** >> >> As you mention, trial licenses have an expiration date. If you are past >> the expiration date, the license will no longer be usable. >> >> >> >> You will need to request another trial license from BMC. Please contact >> your BMC sales representative or authorized BMC partner. You’ll need to get >> a temporary Support ID assigned to you. Once you have that, you can request >> another trial license from the BMC Support Central site. >> >> >> >> Note, however, that trial licenses expire to ensure that the product is >> not used beyond its evaluation period. I would encourage you to discuss >> actually purchasing the product with your BMC sales representative or BMC >> Partner. >> >> >> >> -David J. Easter >> >> Sr. Product Manager, Solution Strategy and Development >> >> BMC Software, Inc. >> >> >> >> The opinions, statements, and/or suggested courses of action expressed in >> this E-mail do not necessarily reflect those of BMC Software, Inc. My >> voluntary participation in this forum is not intended to convey a role as a >> spokesperson, liaison or public relations representative for BMC Software, >> Inc. >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Arnab Baral >> *Sent:* Tuesday, March 09, 2010 3:53 AM >> *To:* [email protected] >> *Subject:* Trial license for BMC >> >> >> >> ** >> >> Hi Listers, >> >> >> >> I was using Trial license from BMC for CMDB application which has expired. >> >> I am trying to get a new one but its not allowing me to add. >> >> >> >> Please let me know the reason and the solution. >> >> >> >> This is urgent! >> >> Regards >> >> Arnab >> >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ >> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers >> Are"_ > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
