Claire, We had our investigation, we made our recommendation (to use Remedy ITSM) The powers that be decided on Service-Now. :-( If you want my personal opinion, contact me off-list.
Joanne Mansur Client Systems Analyst Northeastern University (617) 373-3295 (office) (617) 373-5985 (fax) [email protected] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Monday, March 22, 2010 1:00 PM To: [email protected] Subject: Re: [ARSLIST] Service-now.com Guillaume I know my BMC account manager can give me a comparative analysis between both products, what I am looking for is info from the "remedy people in the trenches" perspective. I personally would prefer to stay with Remedy. Claire -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Monday, March 22, 2010 10:37 AM To: [email protected] Subject: Re: Service-now.com Your BMC Account manager should be able to provide you with a comparative analysis between both products Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Sanford, Claire [[email protected]] Sent: Monday, March 22, 2010 11:14 AM To: [email protected] Subject: Service-now.com Has anyone here ever investigated or had their management investigate switching from Remedy to Service-now.com? If so and you stayed with Remedy, please give me as much specific info as you can so I can guide my company in the "R"ight direction. Thank you very much! Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [email protected] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
