One other comment - be sure that you include a conversation about the BMC Remedy On Demand (SaaS) solution when you contact your BMC Remedy representative. You may not have to choose between Remedy and SaaS, in other words.
-David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bing Sent: Monday, March 22, 2010 10:54 AM To: [email protected] Subject: Re: Service-now.com Have worked with Service-Now and found it to be a perfectly viable software-as-a-service (SaaS) solution for service desk activities, and more. To quell Guillaume's concern . . . yes, Service-Now is definitely customizable. Better question is, are you prepared to forgo software license ownership and embrace SaaS? Perhaps you should be. IT is supposed to provide business services, not collect and manage company assets. Suggest you speak with BMC Remedy and Service-Now to hear a balanced argument for each approach. If you don't already have a Service-Now contact, here's the gentleman I started with: Tyson Ricks Inside Sales - West 858-345-1926 [email protected] Tell him Bing sent you. Disclaimer: Not saying Service-Now or any other SaaS solution is better or worse than Remedy. Only suggesting you should get ALL the facts and perform an apples-to-apples due diligence process, before making such a major decision. -- Bing Bradford Bingel ("Bing") [email protected] (email) 925-260-6394 (mobile) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Monday, March 22, 2010 10:15 AM To: [email protected] Subject: Re: Service-now.com Hi Claire, I guess what I was trying to say, is that BMC can give you the weak and strong points of Service-now. At least you would have that, and you would not need to get that information... I totally agree that it is better to get feedback from the soldiers on the field. Without knowing whether service-now is customizable or not, you can always make the argument that you **could** have a totally 100% vanilla Remedy ITSM implementation, which could be viewed and treated as a totally hermetic black-box. However, I have never been in a project or heard of a customer that is totally 100% OOTB, even though it is usually the mandate from management when implementing ITSM. So as you know, the fact that you can customize the Remedy applications is the greatest strength. The other very strong point is that the Remedy apps are open-source in a way, since you can take a look at the code. This is very handy, not just for customization, but to understand what the functionality is in the first place, since as you know the documentation can never be perfect. So all the arguments in favor of open-source applications do apply for Remedy apps. Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Sanford, Claire [[email protected]] Sent: Monday, March 22, 2010 1:00 PM To: [email protected] Subject: Re: Service-now.com Guillaume I know my BMC account manager can give me a comparative analysis between both products, what I am looking for is info from the "remedy people in the trenches" perspective. I personally would prefer to stay with Remedy. Claire -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Monday, March 22, 2010 10:37 AM To: [email protected] Subject: Re: Service-now.com Your BMC Account manager should be able to provide you with a comparative analysis between both products Guillaume ________________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Sanford, Claire [[email protected]] Sent: Monday, March 22, 2010 11:14 AM To: [email protected] Subject: Service-now.com Has anyone here ever investigated or had their management investigate switching from Remedy to Service-now.com? If so and you stayed with Remedy, please give me as much specific info as you can so I can guide my company in the "R"ight direction. Thank you very much! Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [email protected] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
