good information, thanks to both of you for the replies Guillaume
________________________________________ From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Matt Worsdell [[email protected]] Sent: Monday, March 22, 2010 2:38 PM To: [email protected] Subject: Re: Service-now.com The tool itself yes, I was referring to customisations. Sent from my iPhone On 22 Mar 2010, at 18:35, Bing <[email protected]> wrote: > Service-Now is primarily written in Java -- not JavaScript. > > -- Bing > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Matt Worsdell > Sent: Monday, March 22, 2010 11:14 AM > To: [email protected] > Subject: Re: Service-now.com > > JavaScript predominantly although it has it's own graphical workflow > interface. > > Sent from my iPhone > > > On 22 Mar 2010, at 18:06, Guillaume Rheault <[email protected]> > wrote: > >> Hey Bing, >> >> concerned quelled! :-) >> So what programming language(s) is Service-Now is developed with? >> >> Guillaume >> >> ________________________________________ >> From: Action Request System discussion list(ARSList) >> [[email protected]] on behalf of Bing [[email protected]] >> Sent: Monday, March 22, 2010 1:53 PM >> To: [email protected] >> Subject: Re: Service-now.com >> >> Have worked with Service-Now and found it to be a perfectly viable >> software-as-a-service (SaaS) solution for service desk activities, >> and >> more. >> >> To quell Guillaume's concern . . . yes, Service-Now is definitely >> customizable. >> >> Better question is, are you prepared to forgo software license >> ownership and embrace SaaS? Perhaps you should be. IT is supposed >> to >> provide business services, not collect and manage company assets. >> >> Suggest you speak with BMC Remedy and Service-Now to hear a balanced >> argument for each approach. If you don't already have a Service-Now >> contact, here's the gentleman I started with: >> >> Tyson Ricks >> Inside Sales - West >> 858-345-1926 >> [email protected] >> >> Tell him Bing sent you. >> >> Disclaimer: Not saying Service-Now or any other SaaS solution is >> better or worse than Remedy. Only suggesting you should get ALL the >> facts and perform an apples-to-apples due diligence process, before >> making such a major decision. >> >> -- Bing >> >> Bradford Bingel ("Bing") >> [email protected] (email) >> 925-260-6394 (mobile) >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Guillaume Rheault >> Sent: Monday, March 22, 2010 10:15 AM >> To: [email protected] >> Subject: Re: Service-now.com >> >> Hi Claire, >> >> I guess what I was trying to say, is that BMC can give you the weak >> and strong points of Service-now. >> At least you would have that, and you would not need to get that >> information... >> I totally agree that it is better to get feedback from the soldiers >> on >> the field. >> >> Without knowing whether service-now is customizable or not, you can >> always make the argument that you **could** have a totally 100% >> vanilla Remedy ITSM implementation, which could be viewed and treated >> as a totally hermetic black-box. >> However, I have never been in a project or heard of a customer that >> is >> totally 100% OOTB, even though it is usually the mandate from >> management when implementing ITSM. So as you know, the fact that you >> can customize the Remedy applications is the greatest strength. >> >> The other very strong point is that the Remedy apps are open-source >> in >> a way, since you can take a look at the code. This is very handy, not >> just for customization, but to understand what the functionality is >> in >> the first place, since as you know the documentation can never be >> perfect. So all the arguments in favor of open-source applications do >> apply for Remedy apps. >> >> Guillaume >> >> ________________________________________ >> From: Action Request System discussion list(ARSList) >> [[email protected]] on behalf of Sanford, Claire >> [[email protected]] >> Sent: Monday, March 22, 2010 1:00 PM >> To: [email protected] >> Subject: Re: Service-now.com >> >> Guillaume >> >> I know my BMC account manager can give me a comparative analysis >> between both products, what I am looking for is info from the "remedy >> people in the trenches" perspective. >> >> I personally would prefer to stay with Remedy. >> >> Claire >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Guillaume Rheault >> Sent: Monday, March 22, 2010 10:37 AM >> To: [email protected] >> Subject: Re: Service-now.com >> >> Your BMC Account manager should be able to provide you with a >> comparative analysis between both products >> >> Guillaume >> >> ________________________________________ >> From: Action Request System discussion list(ARSList) >> [[email protected]] on behalf of Sanford, Claire >> [[email protected]] >> Sent: Monday, March 22, 2010 11:14 AM >> To: [email protected] >> Subject: Service-now.com >> >> Has anyone here ever investigated or had their management investigate >> switching from Remedy to Service-now.com? >> >> If so and you stayed with Remedy, please give me as much specific >> info >> as you can so I can guide my company in the "R"ight direction. >> >> Thank you very much! >> >> Claire Sanford >> Information Systems Division >> Memorial Hermann Healthcare System >> Phone: 713 448 6035 >> [email protected] >> >> ______________________________________________________________________ >> __ > > >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend >> wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> ______________________________________________________________________ >> __ > > >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend >> wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> ______________________________________________________________________ >> ______ > > >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend >> wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> ______________________________________________________________________ >> ______ > > >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend >> wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> ______________________________________________________________________ >> _________ > > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend >> wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> >> ______________________________________________________________________ >> _________ > > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend >> wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend > wwrug10 > www.wwrug.com ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
