Mark, Based on my past experience at shops that used thick client (my current position does not), the process of packaging up the user tool in whatever deployment tool you have and deploying it is tedious at best. In my current position the only thing I need to upgrade is the server and everyone automatically gets the new 'client'....it's not saying that there is no cost associated with running a Mid-Tier server, it's saying the cost of deployment/maintenance of a single server vs 100's/1000's of clients is less, and I would whole heartedly agree with them.....just my opinion at least.
_____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Monday, April 05, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Alert - will it go away with the User tool? ** Interesting article. However what is the basis for this assumption? "Also, the deployment and maintenance of a traditional "thick client" increases IT costs within an organization as compared to a web client based solution. " The client does not add any addition IT cost to an organization. Forcing me to deploy a mid-tier server does. Just so you know I do have a mid-tier server, and it does have a cost. What if I did not and had no plans to deploy the mid-tier? So I would very much like to know the basis of this assumption. Thanks Mark _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Monday, April 05, 2010 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Alert - will it go away with the User tool? That question is covered in the Statement of Direction. 01-Oct-2009 (Statement of Direction) End of Life for BMC Remedy User PDF <http://documents.bmc.com/products/documents/61/94/106194/106194.pdf> * How does this affect support for the BMC Remedy Alert client? o Remedy Alert will also become unsupported in the same time frame. An alert form is provided in current versions of AR System that replicates the functionality in the web client. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Monday, April 05, 2010 7:05 AM To: arslist@ARSLIST.ORG Subject: Remedy Alert - will it go away with the User tool? ** Does anybody know if Remedy Alert will be end-of-lifed with the User tool? Not that we use it, but just wanted to check that Guillaume _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _____ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
