Sites cross tenancies, you just have to associate the HR tenancy with them. Yes, you have to duplicate the people data. It's not a perfect solution, but it works.
Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, April 09, 2010 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: Segregating HR & IS/IT data ** How do you handle the employee base & location base? Do you have to duplicate these data sets? ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Friday, April 09, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Segregating HR & IS/IT data ** Multi-tenancy is the easiest way. You could create new Supprt Groups the HR use field 112 to limit who can see the record and review the workflow that will allow a group member the see the entry. You will have the insure on these records that the unrestricted group is not one of the entries in field 112. -----Original Message----- From: Pargeter, Christie :CO IS <cparg...@lhs.org> To: arslist@ARSLIST.ORG Sent: Fri, Apr 9, 2010 4:10 pm Subject: Segregating HR & IS/IT data ** We are looking at adding our HR Help Desk to using ITSM on the same server. But we wanted to keep the incident & change tickets segregated. But we don't really want to do multi-tendency if we don't have to. The 2 desks have the same employee & location bases we just don't want them to see each other's tickets. How have other companies handled this? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 ________________________________ Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org <mailto:cparge...@lhs.org> 1120 Building tel: 503-415-5149 _attend WWRUG10 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
