****************** what you need only to do , create new company with name of Employee for example and you will configure all the People to have access to this Company , So another Company IT Support and Another one HR Support
For example you need to give all the organization ( Employee Company) in CTM People Access Restrictions Table For the IT Support they should have ( Employee Company and IT Support ) in CTM People Access Restrictions Table For the HR Support they should have ( Employee Company and HR Support ) in CTM People Access Restrictions Table also you will build the Support Groups under this Companies base on the role. On 4/12/10, strauss <stra...@unt.edu> wrote: > > ** > > …and the only way to avoid having to duplicate all of that data would most > likely be to use Stanford’s solution where customer records are created as > needed by pulling the people data from LDAP - on demand. Anne Pinkowski can > probably give you more information on that. When you duplicated the data, > how did you handle the duplication of Login Names for the CTM:People and > User forms? > > > > Christopher Strauss, Ph.D. > Call Tracking Administration Manager > University of North Texas Computing & IT Center > http://itsm.unt.edu/ > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Ramey, Anne > *Sent:* Monday, April 12, 2010 11:50 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Segregating HR & IS/IT data > > > > ** > > Sites cross tenancies, you just have to associate the HR tenancy with > them. Yes, you have to duplicate the people data. It's not a perfect > solution, but it works. > > > > Anne Ramey > > *E-mail correspondence to and from this address may be subject to the > North Carolina Public Records Law and may be disclosed to third parties only > by an authorized State Official.* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Pargeter, Christie :CO IS > *Sent:* Friday, April 09, 2010 5:36 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Segregating HR & IS/IT data > > > > ** > > How do you handle the employee base & location base? Do you have to > duplicate these data sets? > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Roger Justice > *Sent:* Friday, April 09, 2010 2:25 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Segregating HR & IS/IT data > > ** Multi-tenancy is the easiest way. You could create new Supprt Groups > the HR use field 112 to limit who can see the record and review the workflow > that will allow a group member the see the entry. You will have the insure > on these records that the unrestricted group is not one of the entries in > field 112. > > > > -----Original Message----- > From: Pargeter, Christie :CO IS <cparg...@lhs.org> > To: arslist@ARSLIST.ORG > Sent: Fri, Apr 9, 2010 4:10 pm > Subject: Segregating HR & IS/IT data > > ** > > We are looking at adding our HR Help Desk to using ITSM on the same > server. But we wanted to keep the incident & change tickets segregated. > But we don't really want to do multi-tendency if we don't have to. The 2 > desks have the same employee & location bases we just don't want them to see > each other's tickets. How have other companies handled this? > > > > ARS 7.1 p 6 > > ITSM 7.0.3 p 9 > > Window 2003 > > MS SQ 2005 > > IIS/Tomcat > > RKM 7.2 p 2 > > MidTier 7.1 p 6 > > > ------------------------------ > > *Christie Pargeter * > *Legacy Health** *** > > *IS - Programming* > > *SR Technical Analyst*** > > cparge...@lhs.org > > * **1120 Building* > > tel: 503-415-5149 > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
