Hi Amanullah,


In case you have DSO license, you can design DSO to push a record to
main form. However you will have to manipulate the data coming from C450
and C451 because these don't have corresponding field in the original
form.



Or simply using a direct SQL to insert in the original form.



Best Regards,



Uday Joshi



From: ITN (Amanullah Bashir Ahmed) [mailto:[email protected]]
Sent: Saturday, April 17, 2010 22:30
To: [email protected]
Cc: Uday Joshi (WT01 - Retail, CPG, Transportation & Government)
Subject: RE: Archiving for incidents in Remedy



Hi there,

I have successfully archived the incidents. Now if users want to
retrieve those incidents which are already archived. What is process or
which options I have to select?

Thanks in advance







Thanks & Regards



Amanullah

Software Consultant



From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Uday Joshi
Sent: Monday, March 01, 2010 10:57 AM
To: [email protected]
Subject: Re: Archiving for incidents in Remedy



**

Hi Amanullah,



Please refer to "Form and Application Objects guide".  It has appendix
explaining archiving process.



The overall archiving process need to be thought with a due
consideration to business requirement/expectation.



Best Regards,



Uday Joshi





From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of ITN (Amanullah Bashir Ahmed)
Sent: Monday, March 01, 2010 11:17
To: [email protected]
Subject: Archiving for incidents in Remedy



**

Hi Guys,

Version  7.1.00  Patch 007



First I need any link for studying material on "Archiving in BMC
Remedy".

Secondly we need to do Archiving for incidents in BMC Remedy, how we can
do archiving in Remedy?



Thanks & Regards



Amanullah

Software Consultant





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