I have an old governance doc with details on prioritization that I could send out, or once we get it re-established I can send it out...
Jack Covert Corporate IT Remedy Support Team Remedy Support Team Home Page http://collaborate.mckesson.com/sites/esm/remedy Remedy Q&A Sessions on Thursdays @ 10:30 AM PT Details on Remedy Support Team Home Page -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Monday, April 19, 2010 4:25 PM To: [email protected] Subject: Re: Logic in active links vs. filters --001485f90b586b4ee404849f4459 Content-Type: text/plain; charset=ISO-8859-1 Hi Jack, I really like that idea. Would the details be something you can keep the list updated on as the process progresses? Jason On Mon, Apr 19, 2010 at 4:04 PM, Covert, Jack <[email protected]>wrote: > Something we originally did with our governance (and are in the process > of re-adopting) is to set a prioritization scheme for enhancement > requests (I didn't make this up, I stole - I mean borrowed/modified > this). > > Anyway, every factor has a numeric rating. Factors include ease of > implementation (easier it is to do it the higher the priority), number > of users benefited (the more people it benefits the higher the > priority), whether this is mandated by compliance, senior management, > etc. > > So if you have something that is easy to do and benefits a bunch of > people, that's a no brainer. Difficult to do and only benefits a few > people, not unless it's mandated by compliance/senior management. We > are working on setting a minimum priority score, if it doesn't make the > grade they get a thumbs down from governance. It's all math, it's very > consistent and keeps people from letting passion, rather than reason > make decisions (well, it helps ;) ). > > More fodder for the fire, happy Monday. > > Jack Covert > > Jack Covert > > Corporate IT > Remedy Support Team > > Remedy Support Team Home Page > http://collaborate.mckesson.com/sites/esm/remedy > > Remedy Q&A Sessions on Thursdays @ 10:30 AM PT > Details on Remedy Support Team Home Page > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Mueller, Doug > Sent: Monday, April 19, 2010 3:44 PM > To: [email protected] > Subject: Re: Logic in active links vs. filters > > --_000_5D162195414F544CAB0A9266F71BBD3913AF334EA8PHXCCRPRD01ad_ > Content-Type: text/plain; charset="us-ascii" > Content-Transfer-Encoding: quoted-printable > > Jason, > > I always try and expand the question when I answer because often the > real a= > nswer is part of the bigger topic > and just answering the details obscures the real best practice. > > So, as you note in your message, often there are requests to do things > "jus= > t because". Not for any clear > benefit or business value, but just because it might be cool or someone > hea= > rd something that they thought > sounds interesting -- regardless of value. So, first, it is to remind > the = > requestor that things really should have > uses and clear value before just adding things. Otherwise systems get > out = > of control, slow, and unwieldy. > > This is the hardest thing for many developers to do because they know > that = > they could just do it and it is > easier to just do it than to really work on trying to do it right/best. > > However, you always have a case where they say -- just do it. > > So, for these cases, I suggest falling back on the simple rule: > > Active links are for managing the current screen for the user. Whether > tha= > t be messing with visibility or > loading data values or pushing data values to somewhere. It can be for > pre= > -validating or pre-checking to give > more timely messages. It can be for giving lists of values to select > from = > or auto-filling related fields based on > the response to one field. It may be to start an operation or to > trigger a= > n activity. At the end of the day, it is > all about helping the user interact with the current screen. > > Filters are for everything else that is transaction based and > Escalations a= > re for everything that is timer based. > > Whenever there is a choice between a filter and an active link, select > filt= > er is a good general rule. If > something can only be done by an active link, obviously choose it. If > some= > thing only by a filter, choose it. > But, if both, select filter (and for those cases where you want to give > fas= > ter feedback for something like an > > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" --001485f90b586b4ee404849f4459 Content-Type: text/html; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable ** Hi Jack,<br><br>I really like that idea.=A0 Would the details be something = you can keep the list updated on as the process progresses?<br><br>Jason<br= ><br><div class=3D"gmail_quote">On Mon, Apr 19, 2010 at 4:04 PM, Covert, Ja= ck <span dir=3D"ltr"><<a href=3D"mailto:[email protected]";>Jack.C= [email protected]</a>></span> wrote:<br> <blockquote class=3D"gmail_quote" style=3D"margin: 0pt 0pt 0pt 0.8ex; borde= r-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Something we orig= inally did with our governance (and are in the process<br> of re-adopting) is to set a prioritization scheme for enhancement<br> requests (I didn't make this up, I stole - I mean borrowed/modified<br> this).<br> <br> Anyway, every factor has a numeric rating. =A0Factors include ease of<br> implementation (easier it is to do it the higher the priority), number<br> of users benefited (the more people it benefits the higher the<br> priority), whether this is mandated by compliance, senior management,<br> etc.<br> <br> So if you have something that is easy to do and benefits a bunch of<br> people, that's a no brainer. =A0Difficult to do and only benefits a few= <br> people, not unless it's mandated by compliance/senior management. =A0We= <br> are working on setting a minimum priority score, if it doesn't make the= <br> grade they get a thumbs down from governance. =A0It's all math, it'= s very<br> consistent and keeps people from letting passion, rather than reason<br> make decisions (well, it helps ;) ).<br> <br> More fodder for the fire, happy Monday.<br> <br> Jack Covert<br> <br> Jack Covert<br> <br> Corporate IT<br> Remedy Support Team<br> <br> Remedy Support Team Home Page<br> <a href=3D"http://collaborate.mckesson.com/sites/esm/remedy"; target=3D"_bla= nk">http://collaborate.mckesson.com/sites/esm/remedy</a><br> <br> Remedy Q&A Sessions on Thursdays @ 10:30 AM PT<br> Details on Remedy Support Team Home Page<br> <div class=3D"im"><br> -----Original Message-----<br> From: Action Request System discussion list(ARSList)<br> [mailto:<a href=3D"mailto:[email protected]";>[email protected]</a>] On = Behalf Of Mueller, Doug<br> </div><div class=3D"im">Sent: Monday, April 19, 2010 3:44 PM<br> To: <a href=3D"mailto:[email protected]";>[email protected]</a><br> </div><div class=3D"im">Subject: Re: Logic in active links vs. filters<br> <br> --_000_5D162195414F544CAB0A9266F71BBD3913AF334EA8PHXCCRPRD01ad_<br> Content-Type: text/plain; charset=3D"us-ascii"<br> Content-Transfer-Encoding: quoted-printable<br> <br> Jason,<br> <br> I always try and expand the question when I answer because often the<br> </div>real a=3D<br> <div class=3D"im">nswer is part of the bigger topic<br> and just answering the details obscures the real best practice.<br> <br> So, as you note in your message, often there are requests to do things<br> </div>"jus=3D<br> <div class=3D"im">t because". =A0Not for any clear<br> benefit or business value, but just because it might be cool or someone<br> </div>hea=3D<br> <div class=3D"im">rd something that they thought<br> sounds interesting -- regardless of value. =A0So, first, it is to remind<br= > the =3D<br> requestor that things really should have<br> uses and clear value before just adding things. =A0Otherwise systems get<br= > out =3D<br> of control, slow, and unwieldy.<br> <br> This is the hardest thing for many developers to do because they know<br> that =3D<br> they could just do it and it is<br> easier to just do it than to really work on trying to do it right/best.<br> <br> However, you always have a case where they say -- just do it.<br> <br> So, for these cases, I suggest falling back on the simple rule:<br> <br> Active links are for managing the current screen for the user. =A0Whether<b= r> </div>tha=3D<br> <div class=3D"im">t be messing with visibility or<br> loading data values or pushing data values to somewhere. =A0It can be for<b= r> pre=3D<br> -validating or pre-checking to give<br> more timely messages. =A0It can be for giving lists of values to select<br> from =3D<br> or auto-filling related fields based on<br> the response to one field. =A0It may be to start an operation or to<br> </div>trigger a=3D<br> n activity. =A0At the end of the day, it is<br> <div class=3D"im">all about helping the user interact with the current scre= en.<br> <br> Filters are for everything else that is transaction based and<br> </div>Escalations a=3D<br> <div class=3D"im">re for everything that is timer based.<br> <br> Whenever there is a choice between a filter and an active link, select<br> </div>filt=3D<br> <div class=3D"im">er is a good general rule. =A0If<br> something can only be done by an active link, obviously choose it. =A0If<br= > </div>some=3D<br> <div class=3D"im">thing only by a filter, choose it.<br> But, if both, select filter (and for those cases where you want to give<br> </div>fas=3D<br> <div class=3D"im">ter feedback for something like an<br> <br> </div><div class=3D"im">___________________________________________________= ____________________________<br> UNSUBSCRIBE or access ARSlist Archives at <a href=3D"http://www.arslist.org= " target=3D"_blank">www.arslist.org</a><br> </div>attend wwrug10 <a href=3D"http://www.wwrug.com"; target=3D"_blank">www= .wwrug.com</a> ARSlist: "Where the Answers Are"<br> </blockquote></div><br> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ --001485f90b586b4ee404849f4459-- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
