Does Windows DDE not have the ability to interact with a Web client?....is
that not even an option?

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: Wednesday, April 28, 2010 2:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

hey Juan, this is no laughing matter :-)  (or is it??)

For integrations between the Remedy User tool and another app, that rely on
Windows for communications, such as the telephony integrations , this is the
death knell, or a total rewrite ...

As you suggested, the only thing that you may do is explore the actual
javascript used to send events , so that an active link that fires on event
will catch the message coming from the other application...

As recent as a couple of years ago, I did an integration between the Remedy
User tool and the Avaya IP agent, and the only possible way was with Windows
DDE, as bad and archaic as it sounds....

Guillaume

________________________________________
From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Juan Ingles [juan.n...@gmail.com]
Sent: Wednesday, April 28, 2010 3:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Future of OLE/DDE integrations?

LOL Guillaume. I guess I asked for that. ;)

Let me rephrase for the rest of you liter-ARSLists...
Anyone have any info/ideas on integration mechanisms that will be
available for providing the functionality that soon to be non-running
OLE/DDE/RunMacro integrations currently provide?

I'm envisioning a world of javascript maintenance nightmares. And THAT
might not even be an option with the current penchant for Flash.

Juan Ingles



On Wed, Apr 28, 2010 at 11:48 AM, Guillaume Rheault <guilla...@dcshq.com>
wrote:
> They just won't run....
>
> Guillaume
>
> ________________________________________
> From: Action Request System discussion list(ARSList) [arsl...@arslist.org]
on behalf of Juan Ingles [juan.n...@gmail.com]
> Sent: Wednesday, April 28, 2010 2:46 PM
> To: arslist@ARSLIST.ORG
> Subject: Future of OLE/DDE integrations?
>
> Ravi's current posts re:ACD integration have got me wondering again....
>
> Anyone have any notion of how OLE/DDE and run-macro integrations will
> work in a post ARS 8.0 world?  (i.e. without the user tool)
>
> Juan Ingles
>
>
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