Hi All, "Same reason that COBOL still exists."
In my opinion BMC is cutting costs at all costs. For example BMC decided to move European support to Asia. I am not a racist but I am deeply disappointed when I submitted a new ticket and support came from Asia instead England. My English is the second language I have a lot of problems understanding "the singing English" coming from Asia. Following the idea of cutting costs BMC decided to pass the know how to a third party. Consequently how will have to use "BMC-Remedy user tool" will have to pay. Recently "some secret garbage" was put in production. As a result of this "improvements" users that connects to ARS using Mid-Tier, sporadically, experience errors ( ARERR 90 & 91). The same users experience NO problems if they use "BMC-Remedy user tool". In my opinion BMC decision to drop "BMC-Remedy user tool", ARODBC, OLE and DEE is a bad idea. A good idea is to develop "BMC-Remedy user tool" as "clickonce application" Best regards, Daniel Condrea -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Francois Seegers Sent: Thursday, April 29, 2010 8:13 AM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? Can Flex integrate with DDE ? As Flex as now an integral part in the later version is this not an option? Francois -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Juan Ingles Sent: Thursday, April 29, 2010 2:26 AM To: arslist@ARSLIST.ORG Subject: Re: Future of OLE/DDE integrations? The way I see it... When you draw that line and say "NO MORE DDE" or, more to this point, "NO MORE USER TOOL," there are people that will never cross that line and will actually get left behind of their own accord. You can't always just go back to the 3rd party vendor and insist that they change their ways. When they don't respond because it doesn't make any business sense to them, or they aren't even around anymore, you can't always "just replace" that component. I predict that many years from now, there will still be a huge portion of the ARS base that is "stuck" on ARS 8.0. Or worse yet, it will become a tipping point for people leaving the platform all together. IMHO, this is why Microsoft still supports DDE today. Same reason that COBOL still exists. Juan Ingles On Wed, Apr 28, 2010 at 2:34 PM, Guillaume Rheault <guilla...@dcshq.com> wrote: > well, back then, the Avaya IP Agent couldl only communicate with the Remedy > User tool via DDE; it could not use OLE. > I guess Avaya got too lazy to update it, and assumed DDE was good enough... > they may be right in a way, since Microsoft is still keeping DDE alive... > One day Microsoft will say "NO MORE DDE" and all these companies that > rely on it will be forced to update their archaic interfaces > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" ********************************* This message and any attachments (the "message") are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. ******************************** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
