Daniel,

 

This method you can use only if you have small installation of AR System.

But if you have for example ITSM installed on your Remedy, It can be very
hard to do, because ARImporter work very slow, and you have many forms to
copy. But you can migrate only configuration, and requests, CMDB you can
migrate through the AIE. 

 

Another option is to create some sql script which will copy all data from
one database to another, but it can be very complicated.

But you must remember that in many forms is stored the arserver name. for
example Raport form.

 

Konrad

 

TopPositions

Really only one secure Plugin SSO for BM Remedy AR System.

Http://www.remedy-sso.com

 

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Daniel Condrea
Sent: Tuesday, May 04, 2010 12:32 PM
To: [email protected]
Subject: Re: UNIX to Windows Remedy Migration

 

** 

Sorry Konrad,

 

as long as the migration process uses only the BMC-Remedy user tools there
is no problem.

 

Mai steps:

 

- export definitions using Admin tool; DO NOT modify user & group form;

- export data in ARX format

- import ARX data using ARimport 

 

For example if the target ARS server is of version 7.5 use 7.5 tools.

 

I have done it for:

 

- ORCL to MS SQL 2000

&

- MS SQL 2000 to ORCL

 

Be very careful with data in de User & Group forms

 

Daniel

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Konrad Banasiak
Sent: Tuesday, May 04, 2010 1:21 PM
To: [email protected]
Subject: Re: UNIX to Windows Remedy Migration

** 

Hello,

 

With ARS it is not a problem. You will need to install on Windows ARS and
all application, and import all workflow. 

Worst problem is with data. Because it is not easy convert database from
ORACLE to MS SQL. I think you can only to copy data through the AR Importer
from last ARS to new ARS, but if your database is very big, it can be hard
to do.

If you will install on Windows ARS on the  oracle database, You will need to
redo only database from last server.

I made in one my client migration from Windows to Solaris, but  database on
all servers was the same.

 

Konrad

 

TopPositions

Really only one secure Plugin SSO for BM Remedy AR System.

Http://www.remedy-sso.com

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Daniel Condrea
Sent: Tuesday, May 04, 2010 8:55 AM
To: [email protected]
Subject: Re: UNIX to Windows Remedy Migration

 

** 

Hello All,

 

In my opinion is much easier to admin a MS SQL than Oracle. You do not need
any special skills. I have done it for 6 years. For better integration with
other applications developed on Oracle we decided to migrate ARS server to
ORCL.

 

My advice is to my a machine with at least 2 separate controllers. Create a
data base spread on 2 HDDs. Each HDD has to be on separate controller. On
one HDD you must keep all field in a form except: attachments, memo and
indexes.

 

This technique applies to any RDBMS, including ORCL & MSSQL. It delivers a
performance 10 times faster than a normal configuration. For MS SQL you can
reserve some memory and processor.

 

As I sayed I am not a database expert. For this reason I have maid mistackes
whe ARS was running on MS SQL. After we migrated to ORCL, the Orcl DBA
discoverd something running for 2 hours. Usesles to say that on MS SQL with
the above configuration there was no penality regardin performange.

 

Daniel

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Ex Soundgarden
Sent: Tuesday, May 04, 2010 9:37 AM
To: [email protected]
Subject: UNIX to Windows Remedy Migration

** 


Hi ARSListers!

We're currently planning to migrate existing Remedy environment in Sun
Solaris to Windows Server. Below is the current system information:


ARS 7.0.1 p10 running on Sun Solaris 10

Oracle 10g running on the same server

Mid-tier 7.0.1 patch 6 running on MS Windows Server 2003

Memory size 8GB

4 UltraSPARC-IIIi virtual processors each running on 1.6GHz

No ITSM applications installed. AR System is used for in-house developed
applications (consisting of 1052 forms).

average of 60-70 concurrent users. 600 registered users

 


Initial possible scenario I'm currently looking at 2 options below:


1.Upgrade Remedy Server to latest version, purchase new hardware, and use
the same platform (Solaris 10) .

 

OR


2. Full migration to Windows Server 2008, including the database migration
to SQL Server 2008. This is to reduce the cost of our support and
maintenance for the servers


Please give me any advice if what option is the best to implement. I'm
really keen on just using the same platform (Solaris) but we currently don't
have any Solaris/Oracle support which pretty much led us to looking at the
Windows migration. If you can list all the pros and cons on doing any of the
options, that will surely help me.

 

In addition to that, may I know if anyone here has any experiences migrating
from Unix to Windows environment recently or in the past? If you can let me
know your success stories (and migration strategy), it would be greatly
appreciated.


Any good inputs will be appreciated.

Regards...

Gabud


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