It looks like 7.1 is having a problem with your Java version "Unable to extract minor version from Java VM version string: 16.0-b13" and that is what is causing DSO not to run. What version of Java are you running?
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Sunday, May 23, 2010 5:14 PM To: [email protected] Subject: Remedy Upgrade -- Now DSO doesn't work -- Urgent! ** I upgraded from AR System version 6.3 to version 7.1 (Version 7.1.00 Build 200708221849). I upgraded the system, all went well. I then created the licenses in the license form, including the DSO license. However, whenever I try to DSO a ticket from my server to another server, below are the lines generated in the arerror.log: Sun May 23 16:37:56 2010 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Sun May 23 16:37:56 2010 390695 : Unable to extract minor version from Java VM version string: 16.0-b13 (ARERR 9130) Sun May 23 16:50:38 2010 Distrib : The server being accessed is not licensed for the Distributed Server Option (ARDSERR 3106) Sun May 23 16:50:38 2010 <Remote Server Name> Sun May 23 16:51:09 2010 Distrib : The server being accessed is not licensed for the Distributed Server Option (ARDSERR 3106) Sun May 23 16:51:09 2010 <Remote Server Name> Sun May 23 16:51:09 2010 Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003) Sun May 23 16:51:09 2010 <Ticket Number> - <Local Form Name> If the remote server is version 6.3, will I not be able to DSO tickets to it from a 7.1 server?? Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
