I had the same impression as Fred, but I think we are both thinking not that your Java is too old, but that it is too recent for 7.1. Try a 1.5 version.
Rick On Mon, May 24, 2010 at 7:08 AM, Opela, Gary L CTR USAF ABW 72 ABW/SCOOA < [email protected]> wrote: > I'm running Java version 1.6_16. I will upgrade to Update 20 and see if > that fixes it. I think that is probably a good indication, I forgot that > whenever the log files say that remedy is unable to find the minor > version, that usually means that I'm using an unsupported version. My > confusion is just htat 1.6 update 16 is not that old. > > I'll update version quickly and then let you know how it goes. Thanks > for the suggestion. > > > Thanks, > > Gary Opela, Jr. > Sr. Remedy Engineer > Avaya Phone Admin > RSP Cert, Sec+ > COMM: 405 582 4272 > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Grooms, Frederick W > Sent: Monday, May 24, 2010 9:07 AM > To: [email protected] > Subject: Re: Remedy Upgrade -- Now DSO doesn't work -- Urgent! > > ** > > It looks like 7.1 is having a problem with your Java version "Unable to > extract minor version from Java VM version string: 16.0-b13" and that is > what is causing DSO not to run. What version of Java are you running? > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Opela, Gary L CTR USAF ABW 72 > ABW/SCOOA > Sent: Sunday, May 23, 2010 5:14 PM > To: [email protected] > Subject: Remedy Upgrade -- Now DSO doesn't work -- Urgent! > > > > ** > > I upgraded from AR System version 6.3 to version 7.1 (Version 7.1.00 > Build 200708221849). > > > > I upgraded the system, all went well. I then created the licenses in the > license form, including the DSO license. However, whenever I try to DSO > a ticket from my server to another server, below are the lines generated > in the arerror.log: > > > > Sun May 23 16:37:56 2010 : Action Request System(R) Server Version > 7.1.00 Build 200708221849 > > (c) Copyright 1991-2007 BMC Software, Inc. > > Sun May 23 16:37:56 2010 390695 : Unable to extract minor version from > Java VM version string: 16.0-b13 (ARERR 9130) > > Sun May 23 16:50:38 2010 Distrib : The server being accessed is not > licensed for the Distributed Server Option (ARDSERR 3106) > > Sun May 23 16:50:38 2010 <Remote Server Name> > > Sun May 23 16:51:09 2010 Distrib : The server being accessed is not > licensed for the Distributed Server Option (ARDSERR 3106) > > Sun May 23 16:51:09 2010 <Remote Server Name> > > Sun May 23 16:51:09 2010 Distrib : Pending distributed operation for > this entry canceled due to error (ARDSNOTE 3003) > > Sun May 23 16:51:09 2010 <Ticket Number> - <Local Form Name> > > > > > > If the remote server is version 6.3, will I not be able to DSO tickets > to it from a 7.1 server?? > > > > > > Thanks, > > > > Gary Opela, Jr. > > Sr. Remedy Engineer > > Avaya Phone Admin > > RSP Cert, Sec+ > > COMM: 405 582 4272 > > > > > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
