This error; Sun May 23 16:37:56 2010 390695 : Unable to extract minor version from Java VM version string: 16.0-b13 (ARERR 9130)
Is coming from the webservices plugin - it has a problem parsing the bxx bit of the version string. This has been fixed, you need the latest libwebservice plugin file for your platform, it should be available from the patches download area. It's not related to the DSO problem. Have you checked the DSO-User-Password settings on both servers - remember that a DSO password is mandatory in 7.1 and you'll need to configure the 6.3 server to use it. Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: 24 May 2010 15:09 To: [email protected] Subject: Re: Remedy Upgrade -- Now DSO doesn't work -- Urgent! I'm running Java version 1.6_16. I will upgrade to Update 20 and see if that fixes it. I think that is probably a good indication, I forgot that whenever the log files say that remedy is unable to find the minor version, that usually means that I'm using an unsupported version. My confusion is just htat 1.6 update 16 is not that old. I'll update version quickly and then let you know how it goes. Thanks for the suggestion. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Grooms, Frederick W Sent: Monday, May 24, 2010 9:07 AM To: [email protected] Subject: Re: Remedy Upgrade -- Now DSO doesn't work -- Urgent! ** It looks like 7.1 is having a problem with your Java version "Unable to extract minor version from Java VM version string: 16.0-b13" and that is what is causing DSO not to run. What version of Java are you running? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Sunday, May 23, 2010 5:14 PM To: [email protected] Subject: Remedy Upgrade -- Now DSO doesn't work -- Urgent! ** I upgraded from AR System version 6.3 to version 7.1 (Version 7.1.00 Build 200708221849). I upgraded the system, all went well. I then created the licenses in the license form, including the DSO license. However, whenever I try to DSO a ticket from my server to another server, below are the lines generated in the arerror.log: Sun May 23 16:37:56 2010 : Action Request System(R) Server Version 7.1.00 Build 200708221849 (c) Copyright 1991-2007 BMC Software, Inc. Sun May 23 16:37:56 2010 390695 : Unable to extract minor version from Java VM version string: 16.0-b13 (ARERR 9130) Sun May 23 16:50:38 2010 Distrib : The server being accessed is not licensed for the Distributed Server Option (ARDSERR 3106) Sun May 23 16:50:38 2010 <Remote Server Name> Sun May 23 16:51:09 2010 Distrib : The server being accessed is not licensed for the Distributed Server Option (ARDSERR 3106) Sun May 23 16:51:09 2010 <Remote Server Name> Sun May 23 16:51:09 2010 Distrib : Pending distributed operation for this entry canceled due to error (ARDSNOTE 3003) Sun May 23 16:51:09 2010 <Ticket Number> - <Local Form Name> If the remote server is version 6.3, will I not be able to DSO tickets to it from a 7.1 server?? Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ COMM: 405 582 4272 _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
