Thanks for the reply Kevin, The Calendar works fine same with the flashboards, RKM etc.. The issue is only with the Atrium CMDB Console which is a data visualization field. The Mid-Tier Logs don't have anything useful as far as I can tell from reading them over. I rebotted the server and Tomcat many times and still the issues persists.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Monday, May 24, 2010 2:29 PM To: arslist@ARSLIST.ORG Subject: Re: User gets a blank screen while accessing Atrium Core Console 7.6 through Mid-Tier 7.5 patch4 ** have you turned on the logs on the mid tier to see if they are producing anything? I had had this issues with Change calendar, Artium Core console, RKM etc.... and it usually is something to do with the configuration of the URL, or password. I know also bouncing the web server helps sometime too, like tomcat. I do remember one time with SRM i was having issues and it turned out to be a bad data vis file. Kevin Begosh On Mon, May 24, 2010 at 1:43 PM, Bilinski, John CTR WHS/ITMD/ASD <john.bilinski....@whs.mil> wrote: ** Listers: I am receiving a Blank (or grey) screen when trying to access the Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? The problem seems to be with the Data Visualizations field not loading properly. When I try to access the console through the User tool it completely freezes my User Tool. I found a KB on the BMC Knowledge Base article '20014080' but none of the troubleshooting helped me to resolve the issue. I ran into this issue a few months back in my QA environment installation and a re-install of Mid-Tier solved the problem BUT I am in my production environment and re-installing is a last resort for I have SSL and a 3rd Party CAC SSO integration (which took signifgant time to get working) installed which may cause me more issues after the re-install. Does anyone know what cause is at the root of this issue and can offer any suggestions for me to fix without having to re-install Mid-Tier? Thanks. John Bilinski WHS Remedy Developer Contractor (ASD) Pentagon 5A936 Office: 703.571.2057 ITIL v3 Foundation Certified _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ -- Kevin Begosh _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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