How much Java heap memory is Tomcat using? I recently had to set mine higher (1024 MB vice nothing set out of the box) to get the CMDB Console to load. The sample app loaded the graphs and the console almost came up (just a boring green screen) but never completed. Setting the heap size higher fixed the problem.
On May 24, 2010, at 2:45 PM, Juan Ingles wrote: > Did you make sure you have the right Flash version? (9+, If memory serves) > > Juan Ingles > > On Mon, May 24, 2010 at 11:39 AM, Bilinski, John CTR WHS/ITMD/ASD > <[email protected]> wrote: >> Thanks for the reply Kevin, >> >> The Calendar works fine same with the flashboards, RKM etc.. The issue is >> only with the Atrium CMDB Console which is a data visualization field. The >> Mid-Tier Logs don't have anything useful as far as I can tell from reading >> them over. I rebotted the server and Tomcat many times and still the issues >> persists. >> >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Kevin Begosh >> Sent: Monday, May 24, 2010 2:29 PM >> To: [email protected] >> Subject: Re: User gets a blank screen while accessing Atrium Core Console >> 7.6 through Mid-Tier 7.5 patch4 >> >> ** >> have you turned on the logs on the mid tier to see if they are producing >> anything? I had had this issues with Change calendar, Artium Core console, >> RKM etc.... and it usually is something to do with the configuration of the >> URL, or password. I know also bouncing the web server helps sometime too, >> like tomcat. I do remember one time with SRM i was having issues and it >> turned out to be a bad data vis file. >> >> Kevin Begosh >> >> >> On Mon, May 24, 2010 at 1:43 PM, Bilinski, John CTR WHS/ITMD/ASD >> <[email protected]> wrote: >> >> >> ** >> >> Listers: >> >> I am receiving a Blank (or grey) screen when trying to access the >> Atrium CMDB Console v7.6p1 through Mid-Tier patch 4? >> >> The problem seems to be with the Data Visualizations field not >> loading properly. When I try to access the console through the User tool it >> completely freezes my User Tool. >> >> I found a KB on the BMC Knowledge Base article '20014080' but none >> of the troubleshooting helped me to resolve the issue. >> >> >> >> I ran into this issue a few months back in my QA environment >> installation and a re-install of Mid-Tier solved the problem BUT I am in my >> production environment and re-installing is a last resort for I have SSL and >> a 3rd Party CAC SSO integration (which took signifgant time to get working) >> installed which may cause me more issues after the re-install. >> >> Does anyone know what cause is at the root of this issue and can >> offer any suggestions for me to fix without having to re-install Mid-Tier? >> >> Thanks. >> >> >> >> John Bilinski >> >> WHS Remedy Developer >> >> Contractor (ASD) >> >> Pentagon 5A936 >> >> Office: 703.571.2057 >> >> ITIL v3 Foundation Certified >> >> >> >> >> >> _attend WWRUG10 www.wwrug.com <http://www.wwrug.com/> ARSlist: >> "Where the Answers Are"_ >> >> >> >> >> -- >> Kevin Begosh >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" >> > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
