Listers: I am receiving a Blank (or grey) screen when trying to access the Atrium CMDB Console v7.6p1 through Mid-Tier patch 4?
The problem seems to be with the Data Visualizations field not loading properly. When I try to access the console through the User tool it completely freezes my User Tool. I found a KB on the BMC Knowledge Base article '20014080' but none of the troubleshooting helped me to resolve the issue. I ran into this issue a few months back in my QA environment installation and a re-install of Mid-Tier solved the problem BUT I am in my production environment and re-installing is a last resort for I have SSL and a 3rd Party CAC SSO integration (which took signifgant time to get working) installed which may cause me more issues after the re-install. Does anyone know what cause is at the root of this issue and can offer any suggestions for me to fix without having to re-install Mid-Tier? Thanks. John Bilinski WHS Remedy Developer Contractor (ASD) Pentagon 5A936 Office: 703.571.2057 ITIL v3 Foundation Certified _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
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