Ben thanks for the info. I did have all the physical IPs but I just added the virtual IPs for the load-balancer and I restarted ARS Service as well as tomcat and I'm still getting the same result. Anything else that you can think of? Rafael
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Zaayer, Ben (Information Technology) Sent: Monday, May 24, 2010 2:46 PM To: [email protected] Subject: Re: BMC's Sample SSO White Paper/Code ** Rafael, we are using the same plug-in provided by BMC's sample code and have a config file, areasso.cfg on the AR Server, that must contain all of the Mid Tier IP addresses, as well as any load-balanced virtual IPs or it will give that error message. Also, on the Mid Tier box make sure that your config.properties and sso.properties in the WEB-INF\classes directories are configured properly. Almost every time we have run into this error it was because one of the Mid Tier or load balanced IPs changed. Ben From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rodriguez, Rafael J x23718 Sent: Saturday, May 22, 2010 3:48 PM To: [email protected] Subject: Re: BMC's Sample SSO White Paper/Code ** Hello Danny here is a sample of my arplugin log <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0540 */Plug-In Trace Log -- ON (AR Plugin Server 7.5.00 Patch 003 200909200825) <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */AREA Plug-In Loaded: AREA.SSO version 1 <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ ARPluginSetProperties defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ ARPluginInitialization defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ ARPluginTermination defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ ARPluginCreateInstance defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ ARPluginDeleteInstance defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ ARPluginEvent undefined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ AREAVerifyLoginCallback defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ AREANeedToSyncCallback defined <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ AREAFreeCallback defined <PLGN> <TID: 004320> <RPC ID: 0000008143> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:44.2790 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008144> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:44.3860 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008144> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:45.4960 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008145> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:45.5260 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008145> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:46.3930 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008146> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:46.4240 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008146> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:47.4880 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008147> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:47.5030 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008147> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:48.5380 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008148> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:48.5530 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008148> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:49.5110 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008149> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:49.5410 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008149> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:50.5150 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008150> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:50.5300 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008150> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:51.6100 */-VL FAIL <PLGN> <TID: 004320> <RPC ID: 0000008151> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:51.6400 */+VL AREAVerifyLoginCallback -- user v096brtt <PLGN> <TID: 004320> <RPC ID: 0000008151> <Queue: AREA > <Client-RPC: 390695> /* Tue May 18 2010 20:36:52.5980 */-VL FAIL <PLGN> <TID: 005032> <RPC ID: 0000000014> <Queue: Prv: 10005> <Client-RPC: 999999> /* Tue May 18 2010 20:53:54.7910 */Plug-In Trace Log -- OFF <END OF LOG FILE> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. 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