Hi, Send me the whole arplugin log to my email address and I will take a look. Send me the whole file so I can see the startup information.
Regards Danny dkellett ( at ) javasystemsolutions.com Single Sign On (SSO) for ARS and ITSM http://www.javasystemsolutions.com/jss/ssoplugin > Danny so now I'm able to pass the authentication and am getting "Unable > to setup data connection" error message. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett > Sent: Tuesday, May 25, 2010 8:55 AM > To: arslist@ARSLIST.ORG > Subject: Re: BMC's Sample SSO White Paper/Code > > This is becuase you have them configured differently. > > In the QA server you have the SSO plugin configured. Where are the other > server you have enabled the AREA LDAP plugin which is not configured and > not needed. > > Look in the ar.conf file and remove any arealdap.so restart and try > again > > Kind regards > Danny > > Single Sign On (SSO) for ARS and ITSM > http://www.javasystemsolutions.com/jss/ssoplugin > >> Danny this is what I'm getting on the failed server: >> >> <PLGN> <TID: 005300> <RPC ID: 0000000285> <Queue: AREA > <Client-RPC: >> 390695> /* Tue May 25 2010 08:04:30.6390 */+VL AREAVerifyLoginCallback >> -- user v096brtt >> >> <PLGN> <TID: 005300> <RPC ID: 0000000285> <Queue: AREA > <Client-RPC: >> 390695> /* Tue May 25 2010 08:04:30.6390 */<ARSYS.AREA.LDAP> <FINEST> >> AREAVerifyLoginCallback >> >> <PLGN> <TID: 005300> <RPC ID: 0000000285> <Queue: AREA > <Client-RPC: >> 390695> /* Tue May 25 2010 08:04:30.6390 */<ARSYS.AREA.LDAP> <FINER> >> ldap_init("jsqremedy2", 389) >> >> <PLGN> <TID: 005300> <RPC ID: 0000000285> <Queue: AREA > <Client-RPC: >> 390695> /* Tue May 25 2010 08:04:30.6390 */<ARSYS.AREA.LDAP> <FINER> >> connect timeout previously: -1 >> >> <PLGN> <TID: 005300> <RPC ID: 0000000285> <Queue: AREA > <Client-RPC: >> 390695> /* Tue May 25 2010 08:04:30.6390 */<ARSYS.AREA.LDAP> <FINER> >> connect timeout used: 35000 >> >> <PLGN> <TID: 005300> <RPC ID: 0000000285> <Queue: AREA > <Client-RPC: >> 390695> /* Tue May 25 2010 08:04:30.6390 */<ARSYS.AREA.LDAP> <FINER> >> ldap_simple_bind("null", null) >> >> <PLGN> <TID: 005300> <RPC ID: 0000000285> <Queue: AREA > <Client-RPC: >> 390695> /* Tue May 25 2010 08:04:31.5810 */<ARSYS.AREA.LDAP> <SEVERE> >> Bind: Can't connect to the LDAP server (LDAPERR Code 91) >> >> <PLGN> <TID: 005300> <RPC ID: 0000000285> <Queue: AREA > <Client-RPC: >> 390695> /* Tue May 25 2010 08:04:31.5810 */<ARSYS.AREA.LDAP> <SEVERE> >> Bind: ldap_simple_bind failed [null] >> >> <PLGN> <TID: 005300> <RPC ID: 0000000285> <Queue: AREA > <Client-RPC: >> 390695> /* Tue May 25 2010 08:04:31.5810 */-VL FAIL >> >> This is what I get on my qa server: >> >> <PLGN> <TID: 000776> <RPC ID: 0000000421> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7020 */+VL >> AREAVerifyLoginCallback -- user v096raro >> <PLGN> <TID: 000776> <RPC ID: 0000000421> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7020 */<AREA.SSO> >> <INFO> Username: >> <PLGN> <TID: 000776> <RPC ID: 0000000421> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7020 */<AREA.SSO> >> <INFO> v096raro >> <PLGN> <TID: 000776> <RPC ID: 0000000421> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7020 */<AREA.SSO> >> <INFO> Network Address: >> <PLGN> <TID: 000776> <RPC ID: 0000000421> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7020 */<AREA.SSO> >> <INFO> 149.83.18.20 >> <PLGN> <TID: 000776> <RPC ID: 0000000421> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7020 */<AREA.SSO> >> <INFO> Auth String: >> <PLGN> <TID: 000776> <RPC ID: 0000000421> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7020 */<AREA.SSO> >> <INFO> Qk1DIFJlbWVkeSBBUlN5c3RlbQ== >> <PLGN> <TID: 000776> <RPC ID: 0000000421> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7020 */<AREA.SSO> >> <INFO> Login request not coming from the BOXI-IP, checking >> MID-TIER-IP's... >> <PLGN> <TID: 000776> <RPC ID: 0000000421> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7020 */<AREA.SSO> >> <INFO> User logging in from a matching Authentication String and >> Mid-Tier IP: >> <PLGN> <TID: 000776> <RPC ID: 0000000421> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7020 */<AREA.SSO> >> <INFO> 149.83.18.20 >> <PLGN> <TID: 000776> <RPC ID: 0000000421> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7020 */<AREA.SSO> >> <INFO> User passed AREA SSO authentication. Login Success >> <PLGN> <TID: 000776> <RPC ID: 0000000421> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7020 */-VL OK >> <PLGN> <TID: 000776> <RPC ID: 0000000422> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7180 */+NS >> AREANeedToSyncCallback >> <PLGN> <TID: 000776> <RPC ID: 0000000422> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 25 2010 08:11:35.7180 */-NS OK -- 0 >> <PLGN> <TID: 002876> <RPC ID: 0000000014> <Queue: Prv: 10005> >> <Client-RPC: 999999> /* Tue May 25 2010 08:12:04.0480 */Plug-In Trace >> Log -- OFF >> >> >> ________________________________ >> >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of Danny Kellett >> Sent: Monday, May 24, 2010 3:07 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: BMC's Sample SSO White Paper/Code >> >> >> ** >> >> Sorry Rafael, >> >> >> >> I didn't see you replied. >> >> >> >> The log is not verbose enough. Make sure you have the plugin log level > >> set to ALL >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of Zaayer, Ben (Information >> Technology) >> Sent: 24 May 2010 19:46 >> To: arslist@ARSLIST.ORG >> Subject: Re: BMC's Sample SSO White Paper/Code >> >> >> >> ** >> >> Rafael, we are using the same plug-in provided by BMC's sample code >> and have a config file, areasso.cfg on the AR Server, that must >> contain all of the Mid Tier IP addresses, as well as any load-balanced > >> virtual IPs or it will give that error message. Also, on the Mid Tier > >> box make sure that your config.properties and sso.properties in the >> WEB-INF\classes directories are configured properly. Almost every >> time we have run into this error it was because one of the Mid Tier or > >> load balanced IPs changed. >> >> >> >> Ben >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of Rodriguez, Rafael J x23718 >> Sent: Saturday, May 22, 2010 3:48 PM >> To: arslist@ARSLIST.ORG >> Subject: Re: BMC's Sample SSO White Paper/Code >> >> >> >> ** >> >> Hello Danny here is a sample of my arplugin log >> >> >> >> <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0540 */Plug-In Trace >> Log -- ON (AR Plugin Server 7.5.00 Patch 003 200909200825) <PLGN> >> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */AREA > Plug-In >> Loaded: AREA.SSO version 1 >> <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ >> ARPluginSetProperties defined >> <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ >> ARPluginInitialization defined >> <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ >> ARPluginTermination defined >> <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ >> ARPluginCreateInstance defined >> <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ >> ARPluginDeleteInstance defined >> <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ >> ARPluginEvent undefined >> <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ >> AREAVerifyLoginCallback defined >> <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ >> AREANeedToSyncCallback defined >> <PLGN> <TID: 005728> <RPC ID: 0000000000> <Queue: Dispatcher> >> <Client-RPC: 000000> /* Tue May 18 2010 09:55:18.0850 */ >> AREAFreeCallback defined >> >> <PLGN> <TID: 004320> <RPC ID: 0000008143> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:44.2790 */-VL FAIL >> <PLGN> <TID: 004320> <RPC ID: 0000008144> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:44.3860 */+VL >> AREAVerifyLoginCallback -- user v096brtt >> <PLGN> <TID: 004320> <RPC ID: 0000008144> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:45.4960 */-VL FAIL >> <PLGN> <TID: 004320> <RPC ID: 0000008145> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:45.5260 */+VL >> AREAVerifyLoginCallback -- user v096brtt >> <PLGN> <TID: 004320> <RPC ID: 0000008145> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:46.3930 */-VL FAIL >> <PLGN> <TID: 004320> <RPC ID: 0000008146> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:46.4240 */+VL >> AREAVerifyLoginCallback -- user v096brtt >> <PLGN> <TID: 004320> <RPC ID: 0000008146> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:47.4880 */-VL FAIL >> <PLGN> <TID: 004320> <RPC ID: 0000008147> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:47.5030 */+VL >> AREAVerifyLoginCallback -- user v096brtt >> <PLGN> <TID: 004320> <RPC ID: 0000008147> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:48.5380 */-VL FAIL >> <PLGN> <TID: 004320> <RPC ID: 0000008148> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:48.5530 */+VL >> AREAVerifyLoginCallback -- user v096brtt >> <PLGN> <TID: 004320> <RPC ID: 0000008148> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:49.5110 */-VL FAIL >> <PLGN> <TID: 004320> <RPC ID: 0000008149> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:49.5410 */+VL >> AREAVerifyLoginCallback -- user v096brtt >> <PLGN> <TID: 004320> <RPC ID: 0000008149> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:50.5150 */-VL FAIL >> <PLGN> <TID: 004320> <RPC ID: 0000008150> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:50.5300 */+VL >> AREAVerifyLoginCallback -- user v096brtt >> <PLGN> <TID: 004320> <RPC ID: 0000008150> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:51.6100 */-VL FAIL >> <PLGN> <TID: 004320> <RPC ID: 0000008151> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:51.6400 */+VL >> AREAVerifyLoginCallback -- user v096brtt >> <PLGN> <TID: 004320> <RPC ID: 0000008151> <Queue: AREA > >> <Client-RPC: 390695> /* Tue May 18 2010 20:36:52.5980 */-VL FAIL >> >> >> >> <PLGN> <TID: 005032> <RPC ID: 0000000014> <Queue: Prv: 10005> >> <Client-RPC: 999999> /* Tue May 18 2010 20:53:54.7910 */Plug-In Trace >> Log -- OFF <END OF LOG FILE> >> >> >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >> This message and any attachments are intended only for the use of the >> addressee and may contain information that is privileged and >> confidential. If the reader of the message is not the intended >> recipient or an authorized representative of the intended recipient, >> you are hereby notified that any dissemination of this communication >> is strictly prohibited. If you have received this communication in >> error, please notify us immediately by e-mail and delete the message >> and any attachments from your system. >> >> >> ______________________________________________________________________ >> _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 > www.wwrug.com ARSlist: "Where the Answers Are" > This message and any attachments are intended only for the use of the > addressee and > may contain information that is privileged and confidential. If the reader > of the > message is not the intended recipient or an authorized representative of > the > intended recipient, you are hereby notified that any dissemination of this > communication is strictly prohibited. If you have received this > communication in > error, please notify us immediately by e-mail and delete the message and > any > attachments from your system. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
